We're Always There

The phone rings in After Hours Quote and Bind (AHQB) about 1,000 times a day. Sound ugly? It’s just the opposite; each call could be the start of something beautiful.

“We’re here to help strengthen the bond between new customers and agents,” said AHQB supervisor Jennifer Duckworth. “That’s everyone’s goal.”

“Other places talk a good game … but State Farm shows what it’s about every day.”

– Jennifer Duckworth, AHQB Supervisor

Jennifer is part of a leadership team leading more than 500 licensed sales representatives who answer agent office calls after normal business hours in Bloomington, Ill., El Paso, Texas, and Jacksonville, Fla.

One call, starting with Jennifer’s team member and eventually reaching Jennifer – was a customer with another company who had never had a discussion about the coverage she should have. After a few minutes with Jennifer, the caller knew the package of products and coverage we provide was what she wanted.

“She was so grateful for the time we spent with her,” Jennifer said.

"It’s a story that plays out every day. AHQB is about convenience, but it’s also about the customer experience and the value of State Farm and the State Farm agent."

AHQB teams aren’t the only ones committed to 24x7 customer service. The Customer Response Center and Power Call Central (for Claims) are two more after-hours operations, helping extend our round-the-clock service.