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Administrative Services

Mike Claver’s calendar reads like a Stephen King novel.

Influenza pandemics … Internet crashes … power outages … paralyzing storms … biological disasters. And that’s before lunch.

As superintendent of emergency management, Mike is responsible for preparing the Enterprise for these scenarios. Because he is, State Farm can be there for its customers in the worst of times.

Preparations for disaster were tested in 2007. The flow of air from waters near Hawaii carried torrential storms to Oregon and Washington late in the year, destroying roads and causing landslides. The need to get Claims personnel to the area was immediate.

Thanks to people like Mike and other Administrative Services associates, we planned for the scenario long before it happened, and were once again there for our customers.

“By building relationships with the government, from an emergency services standpoint, we are better prepared when a catastrophe occurs,” said Richard Zalucha, Administrative Services Superintendent in DuPont, Wash.

Close contacts with local and state entities and with the departments of transportation meant we received timely updates on road accessibility and access into heavily affected areas. The forward thinking of our business continuity planners meant State Farm was there for customers in the worst of times