Select Service

Karman Drake loves to tell customers about our new Select Service® program. That’s because this Auto claim representative from Fort Worth, Texas, enjoys solving problems and helping customers have a positive claims experience.

With Select Service, customers are able to choose who repairs their car, and we contract with repair shops across the U.S. and Canada to provide the best possible repair experience for our customers.

“I approach each customer's claim as if it were my own.”

- Karman Drake, Auto Claim Representative

After learning the advantages of seamless claims handling, customers almost always choose the program.

“I had a customer whose small town was 25 miles from the nearest Select Service shop,” Karman said. “After explaining the benefits of the program, she decided to make the drive – and it turned out to be an excellent experience. She called me later to thank me for the recommendation and the excellent service.”