Dev Mandhyan

It’s a good thing Dev Mandhyan is an optimist. On the heels of his agency appointment in Villa Park, Ill., Dev read some daunting headlines:  economic downturns, a lagging home market, soaring gas prices, and fewer new car sales. 

Dev started 2007 with no customers. At year’s end he had more than 1,000 policies -- making him the third-highest producing new agent in the Company.  It was more than a positive attitude that helped Dev and agents throughout the U.S. and Canada add 1.9 million policies and accounts in 2007. 

"A continuous, open relationship between Operations and Agency builds trust.”

- Pattie Blackburn, Life Underwriter

“Underwriting isn’t just about checking applications. It’s about helping agents gain confidence in what they’re marketing.”

– Ashleigh Morrissey, Auto Underwriter

“I couldn’t have done it without my underwriters,” Dev said. “In the beginning, I was on the phone with them every day. They’re a great support system.”

Underwriters work with agents and their teams to answer coverage and rating questions. 

“We’re both interested in writing profitable business, growing multi-line households, and offering quality customer service. At the end of the day, we both want a happy customer – one who’s willing to stay,” explained Rachel Frank, a Fire underwriter who works closely with Dev.