Good Neighbor Service
When you purchase a policy from State Farm®, you're
guaranteed more than fast, efficient service. With every
policy comes the promise that we will be there when you
That is why our ads say, "Like a good neighbor, State
Farm is there.®" It's a philosophy we embrace and try
to live by every day.
For us, Good Neighbor service means being there when and
where we're needed to do what we've promised.
Within 48 hours after the 1994 Northridge,
Calif., earthquake, 600 claims people from across the United
States and Canada joined local claims people. Two DC-8 jet
freighters loaded with 434,415 pounds of office supplies
promptly arrived. Five mobile catastrophe offices handled
3,414 phone calls in the first two days of operation.
Two months after the earthquake, the number of State Farm
people still helping policyholders exceeded 1,600, including
more than 1,000 exclusively handling claims. The Corporate
Call Center received a total of 24,000 calls.
The entire State Farm family -- more than 16,000 agents and 76,500
employees -- is committed to providing Good Neighbor service.
State Farm agents and employees are located throughout the
United States and Canada. State Farm associates can be found
at Corporate Headquarters in Bloomington, Ill.; 27 regional
offices; more than 1,000 claim offices; and nearly 16,000
We've built a strong, successful organization by keeping
our promises -- one policyholder at a time. State Farm agents
are independent contractors who sell only State Farm products.
In return, State Farm markets our products only through
the State Farm agency force. This marketing partnership
is the cornerstone of our success.
When you buy insurance you invest in an intangible. You
don't have an object you can set on a table or show your
friends. What you do have is our promise to provide protection
and give excellent service.
We kept our promise in 1922 when we paid our first claim.
And we're busy keeping our promises today. We pay more than
$60 million on more than 35,000 claims every day.
State Farm was built on face-to-face Good Neighbor service.
Today, even though we have more than 64 million policies,
we still believe and live by Good Neighbor service. It's
more than a slogan; it's the way we set ourselves apart
from other companies. It's been that way since G.J. Mecherle
founded the Company in 1922. It's a State Farm tradition.