Planning and Analysis / Research

Strategic Resources/Research

To help Company leaders make sound, unbiased business decisions, the Research Department provides information collected using experimental design, statistical analysis, data reduction, sampling techniques, surveys, and focus groups.

Emphasis is placed on collected new data to complement and support existing data, which are shared with internal and external audiences. The department also monitors domestic and international competition, assists Agency and Human Resources in developing better ways for employee selection, and engages in loss mitigation activities.

In addition, the department provides advice and consultation on proper research methodologies and techniques to other departments companywide.

• Research facility
  To improve pricing, underwriting, and loss mitigation results, the Research Department conducts auto and fire research at State Farm’s Claim Technical Center. The center includes a two-story house and research lab for conducting various safety and damage-resistance tests on vehicles and building materials. Auto research focuses on auto damage ability, reparability, and highway and vehicle issues. Building research focuses on construction methods and materials.
• Non-industry research
  To provide the best products and superior customer service, the Research Department also examines non-insurance issues like customer satisfaction and employment test development.

State Farm Research Center at the University of Illinois

This State Farm location at the University of Illinois at Urbana-Champaign offers real-world educational opportunities for the students and faculty who work there. State Farm has access to efficient, immediate, and diverse research resources with the opportunity to foster innovative research in a campus atmosphere. In addition, Actuarial, Strategic Resources, and IT/Systems associates are able to collaborate with U of I faculty on a variety of State Farm research initiatives. 
For information on the opportunities available at this location, visit the State Farm Research Center at the University of Illinois.

Back to Career Areas