State Farm Bank®

State Farm Bank provides banking products and services through State Farm Agents, on-line, by mail, and by telephone.   Products include vehicle loans, mortgage loans, business loans, credit cards, checking and savings accounts, Certificates of Deposit, and IRAs, among others.  State Farm Bank operations are located in Bloomington, IL, St. Louis, MO, and El Paso, TX.

Career opportunities within State Farm Bank include customer service, account origination, and operations positions in the Bank Response Center, Bank Operations Center, Bank Loan Center, Bank Collections Center, and Mortgage Loan Services, as well as a variety of analyst positions in the product lines and operations centers, and in supporting areas such as Treasury, Financial Control, Strategy Office, Operational Risk and Compliance, and Community Affairs.

Bank Collection Center Representatives
The BCC Representatives serve as the primary customer contact on delinquent accounts within an inbound/outbound call center environment.  Collections Representatives are responsible for using the appropriate systems to review and analyze customer accounts.  They also educate customers on the importance of timely payments and recommend appropriate solutions for meeting obligations and avoiding possible consequences.   Knowledge of applicable collection laws and regulations is beneficial to performing the duties of a Collections Representative.

• Communicating effectively with customers via the telephone and/or computer
• Answering inquiries and customer questions
• Operating mainframe/PC equipment
• Researching and resolving difficult customer problems.

Bank Operation Center Representatives
The BOC Representatives are responsible for deposit account activations and account servicing for State Farm Bank's customers.  The position also requires written and verbal interaction with State Farm Bank customers, agents, and employees.  Representatives carry out State Farm Bank’s customer service philosophy in a fast paced environment.  A BOC Representative may be responsible for:

• Communicating effectively with customers and co-workers verbally and in writing
• Applying proper internal controls to insure integrity of data
• Operating mainframe/PC equipment
• Researching and resolving problems

Bank Response Center Representatives
The BRC Representatives play a key role in providing basic services to State Farm Bank's customers over the phone and using the company's computer systems. The position also includes written and verbal interaction with State Farm Bank customers, agents, and employees. Representatives handle balance and interest rate inquiries, general account servicing, and new account opening. They also provide information on State Farm Bank products and procedures. A BRC Representative may be responsible for:

• Communicating effectively with customers via the telephone and/or computer
• Answering inquiries and customer questions
• Operating mainframe/PC equipment
• Researching and resolving difficult customer problems