State Farm Bank®

State Farm Bank provides banking products and services through State Farm agents, by mail, by telephone, and online. Products include vehicle loans, mortgage loans, business loans, credit cards, checking and savings accounts, Certificates of Deposit, and IRAs, among others.

Career opportunities within State Farm Bank include customer service, account origination, and operations positions in the Bank Response Center, Bank Operations Center, Bank Loan Center, Bank Collections Center, and Mortgage Loan Services.

In addition, there are opportunities in a variety of analyst positions in the product lines and operations centers, and in supporting areas such as Treasury, Financial Control, Strategy Office, Operational Risk and Compliance, and Community Affairs.

Bank Operations Locations

• Bloomington, IL
• St. Louis, MO
• El Paso, TX - providing bilingual (English/Spanish) customer service

In addition to the career opportunities outlined below, you can check out the “Day in the Life” videos in our Customer Service section.

To see current State Farm Bank job postings, select “Financial Oper/Acctng/Banking” in the Job Search tool.

Bank Collection Center(BCC) Representatives

BCC representatives serve as the primary customer contact on delinquent accounts in an inbound/outbound call center environment. Collections representatives are responsible for using the appropriate systems to review and analyze customer accounts. They also educate customers on the importance of timely payments and recommend appropriate solutions for meeting obligations and avoiding possible consequences. Knowledge of applicable collection laws and regulations is beneficial to performing the duties of a collections representative:

• Communicating effectively with customers via the telephone and/or computer
• Answering inquiries and customer questions
• Operating mainframe/PC equipment
• Researching and resolving difficult customer problems

Bank Operation Center (BOC) Representatives

BOC representatives are responsible for deposit account activations and account servicing. The position also requires written and verbal interaction with State Farm Bank customers, agents, and employees. Representatives carry out State Farm Bank’s customer service philosophy in a fast-paced environment. A BOC representative may be responsible for:

• Communicating effectively with customers and co-workers, verbally and in writing
• Applying proper internal controls to insure integrity of data
• Operating mainframe/PC equipment
• Researching and resolving problems

Bank Response Center (BRC) Representatives

BRC representatives play a key role in providing basic services to State Farm Bank customers over the phone and through Company computer systems. The position also includes written and verbal interaction with State Farm Bank customers, agents, and employees. Representatives handle balance and interest rate inquiries, general account servicing, and new account opening. They also provide information on State Farm Bank products and procedures.

A BRC representative may be responsible for:

• Communicating effectively with customers via the telephone and/or computer
• Answering inquiries and customer questions
• Operating mainframe/PC equipment
• Researching and resolving difficult customer problems

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