State Farm® Responds to Hurricane Ike
Hurricane Ike made landfall September 13th, as a strong Category 2 storm near Galveston Bay, Texas. This storm brought torrential rain, heavy winds, and a large storm surge to the Texas and Louisiana coasts – and continued inland as a major rain event. Our top concern is for the safety of those affected by this disaster.
State Farm agents and claims professionals from the gulf coast region and the company’s catastrophe team continue to respond to our customers' needs following this storm.
More than a thousand team members are staffing our high tech Centralized Catastrophe Services locations in Dallas, Texas and Jacksonville, Florida, and continue to handle policyholder claims.
Sophie Harbert, Texas Public Affairs
Phone: (512) 918-5887
Brooke Cluse, Louisiana Public Affairs
Phone: (225) 237-2564
Cell: (225) 281-9166
By the Numbers
As of September 30, 2008:
- 164,103 fire claims, 23,369 auto claims received.
- In addition to State Farm agents, agent’s staff, and claims professionals from the impacted areas, approximately 1,900 deployed Catastrophe Services field associates are currently responding to policyholders affected by Gustav.
- Over 500 associates across the zones have been working to answer the 226,000 calls to our customer response centers for Hurricane Ike.
American Red Cross
Information for Evacuees
Evacuees are encouraged to register on Safe and Well disastersafe.redcross.org), the Web site that allows people directly affected by a disaster to let their loved ones know that they are okay. Safe and Well is also accessible through the American Red Cross public Web site, www.redcross.org. For those without internet access, you can register yourself and your family by calling 1-800-REDCROSS (1-800-733-2767). Follow the prompts for disaster information.