State Farm launches a free iPhone app, the State Farm Pocket Agent.
The Pocket Agent is an extension of the exceptional customer service offered in State Farm agents’ offices, and shows State Farm is committed to being there for our customers in more ways than ever before.
Hitting the store with four key features, this app will help customers recover from the unexpected even more quickly. With the Pocket Agent, customers with an auto policy registered on statefarm.com can:
Begin the claims submission process.
Locate Select Service repair facilities.
Contact your State Farm agent with ease using My Agent.
Not a customer? No problem. The Pocket Agent can help you search for a State Farm agent near you.
An additional convenience for customers is the Pocket Agent’s ability to pre-populate information we already know about the customer, such as personal information and vehicles insured with State Farm, based on their statefarm.com log-in ID and password. This feature can save critical time after the unexpected happens.
State Farm Pocket Agent is iPod Touch compatible
Patty Gaumond, Assistant Vice President of State Farm’s Enterprise Internet Solutions department.
“We’re launching this app with some great functionality, and we plan to make even more enhancements to meet our customers’ needs,” said Patty Gaumond, Assistant Vice President of State Farm’s Enterprise Internet Solutions department. “We have some additional features in the works, but we also didn’t want to guess at customers’ needs…so we’re asking customers and the public to tell us what they would like to see the app do next through a variety of sources such as the Apple feedback process”
Kyle Pott, IT analyst on iPhone app development team
“Due primarily in my opinion to the advancements in technology, we’re seeing a hybrid model of customer service where policyholders want to service their accounts themselves,” Kyle said. “Customers are seeking these applications. Accidents do happen, and this is designed to provide help for customers when they’re feeling helpless.”
State Farm is inviting people to share app enhancement ideas through the comments feature at the Apple App store, or via State Farm’s Twitter or Facebook pages.
To try it yourself and provide feedback, check out the State Farm Pocket Agent in the the Apple App store.
About State Farm
State Farm insures more cars and homes than any other insurer in the U.S., is the leading insurer of watercraft and is also a leading insurer in Canada. State Farm's 17,000 agents and 68,000 employees serve about 80 million policies and accounts: more than 78 million auto, fire, life and health policies in the United States and Canada, and more than 1.9 million bank accounts. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. State Farm is ranked No. 32 on the Fortune 500 list of largest companies. For more information, please visit statefarm.com® or in Canada statefarm.ca®.