Customer Information Collection

Q: What do you mean by Customer Information?
A: "Customer Information" is defined as personally identifiable information about a customer that is not available from a public source, such as a phone book

Q: Why is it necessary to collect personal information?
A: We use customer information to...

• Underwrite your policies
• Process your claims
• Ensure proper billing
• Service your accounts, and
• Offer you other State Farm insurance or financial products that we believe may suit your needs

Q: Where do you go to collect personal information about me?
A:

• From you, on applications for our insurance, banking and investment products, or on other forms, through telephone or in-person interviews, your State Farm agent, and our Customer Response Center. For example, your address and telephone number
• From your transactions with us, such as your payment history, underwriting and claim documents
• From non-State Farm companies, such as your driving record and claim history
• From consumer reporting agencies, such as your credit history

Q: Does our privacy policy also apply to information collected over the Internet?
A: Yes. Our privacy policy applies regardless of the way we collect customer information.