Customer Information Collection
Q: What do you mean by Customer Information?
A: "Customer Information" is defined as personally identifiable information about a customer that is not available from a public source, such as a phone book
Q: Why is it necessary to collect personal information?
A: We use customer information to...
- Underwrite your policies
- Process your claims
- Ensure proper billing
- Service your accounts, and
- Offer you other State Farm insurance or financial products that we believe may suit your needs
Q: Where do you go to collect personal information about me? A:
- From you, on applications for our insurance, banking and investment products, or on other forms, through telephone or in-person interviews, your State Farm agent, and our Customer Response Center. For example, your address and telephone number
- From your transactions with us, such as your payment history, underwriting and claim documents
- From non-State Farm companies, such as your driving record and claim history
- From consumer reporting agencies, such as your credit history
Q: Does our privacy policy also apply to information collected over the Internet? A: Yes. Our privacy policy applies regardless of the way we collect customer information.
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