Global Navigation
- Q:
- What do you mean by Customer Information?
- A:
- "Customer Information" is defined as personally identifiable information about a customer that is not available from a public source, such as a phone book
- Q:
- Why is it necessary to collect personal information?
- A:
- We use customer information to...
- Underwrite your policies
- Process your claims
- Ensure proper billing
- Service your accounts, and
- Offer you other State Farm insurance or financial products that we believe may suit your needs
- Q:
- Where do you go to collect personal information about me?
- A:
-
- From you, on applications for our insurance, banking and investment products, or on other forms, through telephone or in-person interviews, your State Farm agent, and our Customer Response Center. For example, your address and telephone number
- From your transactions with us, such as your payment history, underwriting and claim documents
- From non-State Farm companies, such as your driving record and claim history
- From consumer reporting agencies, such as your credit history
- Q:
- Does our privacy policy also apply to information collected over the Internet?
- A:
- Yes. Our privacy policy applies regardless of the way we collect customer information.
