Providers of Goods and Services

Q: As a provider of goods and services, what does State Farm's Privacy Policy mean to my relationship with State Farm?
A: As a condition of doing business with us, you must agree to use, share, or disclose customer information you receive from us only to the extent needed to perform the services we requested. You cannot use information about State Farm customers that you receive from us for your own marketing or other purposes.

Q: Does this mean that I can no longer sell the customer information I get from State Farm to marketing companies or others?
A: Yes. Information about State Farm customers that you receive from us can be shared with others only as necessary to accomplish the services we request from you. You cannot sell or disclose the information for marketing or other purposes.

Q: Can I share customer information with other companies or individuals like subcontractors who work with me?
A: Yes, you may disclose customer information as necessary to accomplish the services we request from you. For example, if you need to send a tow truck to the customer's home address to tow a vehicle to your repair shop, you can tell the tow truck company the customer's address. However, we also expect you to require subcontractors you work with to protect the confidentiality and privacy of our customers.

Q: If I fail to adhere to the agreement of protecting the privacy of customer information received from State Farm, what will happen?
A: We will reassess our relationship with any provider of goods and services who refuses to comply with our Privacy Policy and may terminate our relationship. Any provider of goods and services who violates the agreement to protect the privacy of our customers' information, is subject to termination of that (provider of goods and services) relationship.

Q: Is State Farm going to require all providers of goods and services to sign contracts or agreements?
A: No. While State Farm enters into written contracts with some providers of goods or services, other relationships don't require such formal agreements. However, new federal laws require that we obtain your agreement to protect information about our customers. Therefore, your acceptance of any further business assignments from State Farm will constitute your agreement to abide by our Privacy Policy and protect the privacy and confidentiality of our customers.

Q: I recently received a letter from State Farm that described State Farm's Privacy Policy and also said it was "not intended to imply any commitment by State Farm to provide business assignments to you or your firm in the future, nor to pay any pending or future bills for services rendered." Does this mean my pending bills won't be paid? Will I continue to work with local State Farm representatives?
A: The letter you received was intended to advise you of State Farm's Privacy Policy and what we expected of you as a provider of goods and services. It was sent to all providers of goods and services who did business with State Farm in the last year. Local, regional, or corporate management as in the past will make decisions about payment of pending bills or requests for services in the future.

Q: I'm a glass company. How does this privacy policy affect my Offer and Acceptance contract?
A: You must comply with State Farm's Privacy Policy to participate on State Farm's Offer and Acceptance Program.

Q: Is State Farm going to require glass companies on the Offer and Acceptance Program to sign additional forms relating to their company Privacy Policy?
A: No. Our current contracts contain language that requires all providers of goods and services to protect the confidentiality of customer information, so new agreements will not be required. However, in addition to complying with the terms of your existing contract, you must also adhere to our Privacy Policy as a condition of doing business with us.

Q: If I, the provider of goods and services, receive authorization or permission from a State Farm customer (who is also my customer) to share his or her information with others for marketing purposes, does this violate the State Farm Privacy Policy?
A: State Farm expects that its provider of goods and services will use or disclose State Farm customer information only to the extent needed to perform the services requested. We also expect any subcontractors you engage to protect confidentiality and privacy of customer information. If the State Farm customer expressly authorizes you to disclose his/her information, we expect that release of information to be limited to an express authorization. We also expect you to require any subcontractors you engage to protect the confidentiality and privacy of customer information.

Q: I'm a third party who provides to State Farm my customers' personal information; will State Farm protect the confidentiality of my customers' personal information?
A: Yes, we will only use or disclose your customers' personal information to the extent necessary to perform the services requested.