A rapidly growing form of fraud is a practice known as phishing. Phishing refers to when perpetrators send fraudulent e-mail messages requesting confidential information. The information then allows the perpetrator to gain access to the victim’s accounts and steal the victim’s identity. At State Farm, we place a high priority on helping our customers protect their private information. Once notified of phishing attempts, we work with the appropriate authorities to shut down fraudulent web sites.

Protecting Yourself

If you receive an unsolicited e-mail requesting personal information and it appears to be from State Farm, statefarm.com® or has the State Farm logo, do not respond. Keep this in mind:

  • State Farm Bank will not send e-mail containing attachments or require customers to send personal information to us via e-mail or pop-up windows.
  • State Farm Bank will send customers e-mail notification when there is a message waiting for them in their secure online inbox.
  • If you sign up for electronic delivery, State Farm will send you email communications containing links to access your documents online through your statefarm.com account.

State Farm encourages you to practice good security habits:

  • Do not disclose any personal identity information if requested via an unsolicited phone call or e-mail, including:
    • State Farm Bank account numbers.
    • State Farm credit card numbers.
    • Personal Identification Numbers (PIN).
    • Passwords.
    • Social Security Number.
  • Do not reply to unsolicited e-mails. If you have questions about your account, you should contact State Farm directly at 1-877-SF4-BANK / 1-877-734-2265.
  • Change your password regularly.
  • Sign off the web site once you have completed a secure online session.
  • When your computer is not in use, shut it down or disconnect it from the Internet.
  • Only provide your ID and password when your browser indicates an encrypted connection. An encrypted connection is normally indicated by an https:// in your browser’s address bar in front of the address of the page you are viewing.

Reporting Fraudulent Activity

If you believe you are a victim of phishing:

  • If you provided any personal information as a result of receiving such an e-mail, please call the Bank help line at 1-877-SF4-BANK / 1-877-734-2265 for further instructions.
  • Change your password.
  • Contact credit reporting services and have a fraud alert attached to your credit report file.
  • Monitor the activity in your account for a period of time.
  • Notify appropriate law enforcement agencies.
  • Report all suspicious contacts to the Federal Trade Commission through the Internet, or by calling 1-877-IDTHEFT.

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