Accounts Frequently Asked Questions
Deposits/Withdrawals/Transfers
Q: How do State Farm Bank customers make deposits?
A: There are several methods:
- Direct Deposit. Electronic payments deposited to your State Farm Bank deposit account.
- Bank by mail. In return, customers will get a receipt and another postage paid envelope for future deposits. Do not send cash.
- Telephone. Customers can move funds between State Farm Bank accounts with a simple toll-free telephone call.
- ATM. Customers can transfer from one account to another using an ATM (limited availability, see deposit methods).
- Wire transfers. Customers can wire transfer funds from another financial institution. The State Farm Bank ABA routing number is 071174431.
- Internet. Transfer funds between your State Farm Bank accounts.
Q: Can customers make deposits through an ATM?
A: Deposits can be made at ATMs owned by State Farm Bank® or at full-service ATMs that participate in deposit-sharing and display the NYCE, PULSE, or STAR logos.
Deposit-sharing means allowing customers from other banks to make deposits at their ATM. The actual availability of this function is determined by the institution which owns/operates the ATM. Withdrawals, transfers, and balance inquiries can be made at ATMs that display the NYCE, PLUS®, PULSE or STAR logos. Q: Do customers have to pay an ATM fee?
A: Most institutions assess a fee to a non-customer for using their ATM. State Farm Bank will rebate up to five ATM surcharges (up to $1.50 each) per account per monthly statement cycle. (This rebate is only available for transactions conducted on an ATM machine that surcharges.) Q: Can a State Farm agent accept deposits from a customer?
A: No. Our bank-trained agents' offices are not bank branches and therefore, not equipped to accept deposits. They can supply customers with pre-addressed, postage paid envelopes for your deposits. Q. How soon are my funds available after a transfer?
A. Reference the Transferred Funds Availability Schedule.
Q. How can I delete a recurring funds transfer?
A. Click on the Transfer tab located at the top of the page. The Transfer List is displayed. Click the From Account of the transfer to be deleted from the list. On the Edit Transfer page, review the information about the transfer. Click Delete Transfer button. On the Delete Transfer page, review the information once more and click the Delete Transfer button.
Q. How can I cancel a pending/ recurring bill payment?
A. To cancel a pending payment or the next payment in a recurring series, click on "Payments" at the top of the screen. Click "Pay Bills". Find the Payment in the Pending Payments section. Click "Cancel". Click "Finished" to return to the Payment Center. To cancel all payments in a recurring series, click "Manage By Bills" at the top of the screen. Click on the arrow next to Select From List. Click on the "Biller" associated with the recurring series. Click on "Delete Automatic Payment".
Logging into your account
Q: How can I apply for a new State Farm Bank Account?
A: After logging in, customers can click on "Apply for a new account" and/or "Apply for a new credit card" to apply.
Q: Why am I having problems logging into my Account(s)?
A: Your Customer ID is not case sensitive. Your password is case sensitive. If you are locked out, or forgot the Customer ID and password, follow these instructions.
Q: How can I view my payments?
A: Select “Payments” from the top of the screen. Click “Pay Bills”. Pending Payments and Recent Payments will appear in boxes on the right side of the screen. To view all payments, click “View Bill History”.
Q: The balance on one of my bank accounts does not appear to be correct. Why?
A: The balance that appears on the Accounts page is your "Bank Available Balance", which takes into account any transactions which have cleared throughout the day. Any transactions which have not yet cleared in your Register, and transactions that do not yet appear in your Register may affect the balance that is displayed.
Q: What does the "Refresh Balances" button on the Accounts screen mean?
A: The "Refresh Balances" button will update your real-time balance if certain transactions have taken place during your internet session. If you create an immediate funds transfer and navigate back to the Accounts screen, your balance will not be changed until you click the "Refresh Balances" button.
Q: How can I submit a transfer between my accounts?
A: Click on the "Transfers" button, and then on the “Create a new Transfer” link, which will direct you to the "Create Transfer" screen. From there, you select the accounts to transfer money To, and From, in the amount, and on a specified date. You can also set up recurring transfers to take place.
Q: What does "Contact Bank" mean?
A: This link will take you to another screen that contains standardized forms to request different items for your banking needs. The forms eliminate the need to phone in your request to State Farm Bank.
Q: Can I access my auto loan / consumer loan online?
A: Yes. When you apply, ask the agent to grant home banking access. Otherwise, call State Farm Bank and request Internet access to your account.
Q: Can I access my home mortgage loan online?
A: Yes. After the account is active, call State Farm Bank and request Internet access to your account.
Q: Can I access my business account online?
A: No. Online access to business accounts is currently not available through statefarm.com®.
Q: I am a State Farm Bank customer and I'm now noticing an "insurance section" when I log in. I am also a State Farm Insurance customer. How I can have my insurance policies viewable online?
A: Customers who do not yet have their insurance policies viewable on statefarm.com can click on "request online access to insurance policies" to request to view their insurance policies online. Customers desiring to add additional policies for viewing online can click on "List more insurance policies on this page."
Q: When I log in, I'd prefer to see my Insurance information on top and my Bank Account information on the bottom. Can I customize this page to my liking?
A: Click “Change Layout”, highlight the section to be moved, then use the arrows to move the section.
Q: Why is my register out of balance? My register is subtracting deposits, adding checks that have cleared, and the daily account balances appear as negative amounts.
A: It is possible that some of your transactions have not yet been posted to your Activity screen. Select "Refresh Balances" on the account summary page to view your current balance.
Electronic bill payments
Q: How can I edit payee information on an online bill payment?
A: Select “Bill Pay” from the top of the screen. Click “Pay Bills”. Select “Manage My Bills” from the top of the screen. Click “Update Biller Information”. Make appropriate changes. Click “Save Changes”.
Q: Why are my transfer entries in my register not matching with cleared transfers?
A: You do not need to make a register entry for a transfer you initiate among State Farm Bank accounts. This entry will be posted overnight and will appear on your register the next morning. You may delete or merge any manual entries you have made.
Q: When will I know if my same day transfer has been executed successfully or not?
A: Same day transfers are executed immediately. You will be able to see the updated balance of your accounts immediately by clicking on the Refresh button on the My Accounts page. Entries for these transfers will appear on your Activity page the next morning.
Q: When will I know if my scheduled future dated or recurring transfer has been executed successfully or not?
A: Scheduled future dated and recurring transfers are executed late evening of the due date. Entries for these transfers will appear on your Activity page the next morning.
Q: When should I schedule my bill payments?
A: Enter the actual date on which you want the bill paid. State Farm Bank recommends that you choose an eligible processing date that is 2 - 3 business days before the actual due date on your invoice. If the due date is not an eligible processing date, select an earlier date that is an eligible processing date.
Q: I would like to transfer funds and schedule a bill payment in the future. How can I schedule a future transfer and a bill payment for the same day?
A: The best option is to schedule the funds transfer for one business day prior to the scheduled bill payment.
Q: How long does it take for the vendor to receive my payment?
A: State Farm Bank determines the date on which the payment should be processed depending on the relationship the biller has with us. Electronic payments will arrive at the biller and be deducted from your account on the date entered. Draft checks will be mailed 3 - 5 business days prior to the date entered and be deducted from your account when the check clears.
Q: How can I tell which type of payment my vendor receives?
A: State Farm Bank determines the method of payment based on our relationship with the Payee in addition to other factors. Therefore, you cannot determine the method until after the payment date. You can determine the method by viewing the cleared transaction on the Activity screen.
Q: Can I submit two identical payment amounts, to the same payee, on the same day?
A: No, the system will prevent identical payments on the same day for the same bill. However, if you create the Biller twice and use different Account Numbers, you may create payments for the same amount and same day as long as the account numbers are different. Also, if you have created an Automatic Payment to that Biller and create a single payment to the same Biller in the same amount for the same day, both payments will be sent.
Downloading software
Q: Why can I no longer download to Quicken?
A: If you currently use online banking with Quicken and State Farm Bank, you will need to perform one of the following actions. Otherwise, you may receive an error message (OL-202, OL-248, OL-249, or OL-297 and may not be able to connect and perform transaction downloads or online bill payments (through Quicken) with State Farm Bank.
Quicken Windows Users -- One Step Update
1) Choose "One Step Update" from the Quicken "Finance" menu ("Online" menu in Quicken 99).
2) Remove all the checkmarks and then click "Update Now".
3) Important! At the completion of the One Step Update process, exit and then restart Quicken.
If you have Quicken 2001 on Windows XP or continue to receive the error after performing a One Step Update in Quicken for Windows:
Intuit has provided a file that will allow you to download your transactions. Simply download the file from the Intuit site and install it into your Quicken program directory. You can find the file and detailed instructions at: https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=3793
Q: I used to be able to download my transactions into Quicken or Microsoft Money, but I can't find the link to the proper screens anymore. Has that functionality gone away?
A: No, the functionality has not gone away, however the link has moved. The button for "Download Statements" now appears on the individual account Activity page.
Q: Why am I having problems downloading my Quicken software through a Macintosh operating system?
A: State Farm products are not certified to download Quicken software through the Macintosh operating systems. We are working to resolve the issue.
Additional information
Q: I have my insurance policies viewable on the Internet however when I log in, I'm now seeing my bank information also. Why?
A: One of the benefits of being a State Farm Internet Registered Customer is viewing both your bank and insurance products online. Customers can view their bank and insurance products on a combined summary screen.
Q: What does "Contact Insurance" mean?
A: This link will take you to another screen that contains standardized forms to request different items for your insurance needs. The forms eliminate the need to phone in your request to State Farm.
Q: I recently saved an insurance quote online and created an ID. How can I view my quote?
A: After logging in, customers can click on "View Your Saved Quotes" to bring up any saved quotes or applications.
Q: I am a Mutual Funds customer but I also have access to my bank and insurance policies online. How can I access my Mutual Fund accounts?
A: Mutual Fund customers can click on the Mutual Funds tab at the top of statefarm.com or there is also a hyperlink to Mutual Funds from the "your accounts" button on the top right of the page.
Q: How can I submit a claim online?
A: After logging in, customers must first click on the policy number, and then the "submit a claim" button on the left margin.
CheckCard or ATM
Q: What should I do if my Visa CheckCard is lost or stolen?
A: Call us immediately at 1-877-SF4-BANK, or 1-309-994-6170 if calling from outside of the United States. Once you report your card lost or stolen, we will close the card and send you and all other persons listed on the account a new card within 7-10 business days.
Q: Am I liable if my lost or stolen CheckCard is used for unauthorized transactions?
A: If the card was used at a Visa merchant, you have no liability for unauthorized transactions. If the card was used at a non-Visa merchant, your liability is capped at $50 if you notify State Farm Bank® within two days of discovering your card is missing or stolen. The maximum liability a customer may incur is $500.
Q: Can I change my Personal Identification Number (PIN) on my Visa CheckCard or ATM card?
A: Yes, you may change your PIN anytime through our Customer Self Service System by calling 1-877-SF4-BANK.
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State Farm Bank®
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