Accounts Frequently Asked Questions
Deposits/Withdrawals/Transfers
Q: How do State Farm Bank customers make deposits?
A: There are several methods:
- Direct Deposit. Electronic payments deposited to your State Farm Bank deposit account.
- Bank by mail. In return, customers will get a receipt and another postage paid envelope for future deposits. Do not send cash.
- Telephone. Customers can move funds between State Farm Bank accounts with a simple toll-free telephone call.
- ATM. Customers can transfer from one account to another using an ATM (limited availability, see deposit methods).
- Wire transfers. Customers can wire transfer funds from another financial institution. The State Farm Bank ABA routing number is 071174431.
- Internet. Transfer funds between your State Farm Bank accounts.
Q: Can customers make deposits through an ATM?
A: Deposits can be made at ATMs owned by State Farm Bank® or at full-service ATMs that participate in deposit-sharing and display the NYCE, PULSE, or STAR logos.
Deposit-sharing means allowing customers from other banks to make deposits at their ATM. The actual availability of this function is determined by the institution which owns/operates the ATM. Withdrawals, transfers, and balance inquiries can be made at ATMs that display the NYCE, PLUS®, PULSE or STAR logos. Q: Do customers have to pay an ATM fee?
A: Most institutions assess a fee to a non-customer for using their ATM. State Farm Bank will rebate up to five ATM surcharges (up to $1.50 each) per account per monthly statement cycle. (This rebate is only available for transactions conducted on an ATM machine that surcharges.) Q: Can a State Farm agent accept deposits from a customer?
A: No. Our bank-trained agents' offices are not bank branches and therefore, not equipped to accept deposits. They can supply customers with pre-addressed, postage paid envelopes for your deposits. Q. How soon are my funds available after a transfer?
A. Reference the Transferred Funds Availability Schedule.
Logging into your account
Q: How can I apply for a new State Farm Bank Account?
A: After logging in, customers can click on "Apply for a new account" and/or "Apply for a new credit card" to apply.
Q: Why am I having problems logging into my Account(s)?
A: Your Customer ID is not case sensitive. Your password is case sensitive. If you are locked out, or forgot the Customer ID and password, follow these instructions. Q: What does "Contact Bank" mean?
A: This link will take you to another screen that contains standardized forms to request different items for your banking needs. The forms eliminate the need to phone in your request to State Farm Bank.
Q: Can I access my home mortgage loan online?
A: Yes. After the account is active, call State Farm Bank and request Internet access to your account.
Q: Can I access my business account online?
A: No. Online access to business accounts is currently not available through statefarm.com®.
Q: I am a State Farm Bank customer and I'm now noticing an "insurance section" when I log in. I am also a State Farm Insurance customer. How I can have my insurance policies viewable online?
A: Customers who do not yet have their insurance policies viewable on statefarm.com can click on "request online access to insurance policies" to request to view their insurance policies online. Customers desiring to add additional policies for viewing online can click on "List more insurance policies on this page."
Electronic bill payments
Q: Which accounts can I use to pay bills?
A: Checking, Interest Checking and Money Market accounts are the only type of accounts you can use to pay bills.
Q: How far in advance can I schedule payments?
A: You may schedule a one-time future payment up to 364 days in advance.
Q: Is it possible to establish multiple recurring bill payments to the same payee?
A: No, the system does not allow multiple recurring bill payments to be set-up for the same Payee. However, you could set up a second Payee for the same vendor and set up another recurring payment to this Payee.
Q: When should I schedule my bill payments?
A: When scheduling a bill pay payment on the Make Payments screen you will select the payment “send on” date. This screen also has a “smart calendar” to the right of each Payee that when selected will display the possible “send on” dates and corresponding “deliver by” dates for that specific Payee. State Farm Bank recommends that you schedule (send on date) electronic payments a minimum of 3 business days before the payment due date and for paper check payments, payments should be scheduled (send on date) a minimum of 5 business days before the payment due date.
Q: I would like to transfer funds and schedule a bill payment in the future. How can I schedule a future transfer and a bill payment for the same day?
A: The best option is to schedule the funds transfer for one business day prior to the scheduled bill payment.
Q: How long does it take for the vendor to receive my payment?
A: State Farm Bank determines the date on which the payment should be processed depending on the relationship the Payee has with us. Payees that accept electronic payments will have a deliver by date that is 2 business days after the send on date. Payees that only accept paper checks will have a deliver by date that is 4 business days after the send on date. Payees should receive payments by the deliver by date indicated when scheduling a payment.
Q: Can I submit two identical payment amounts, to the same payee, on the same day?
A: No, the system will prevent identical payments on the same day for the same Payee. However, if you create the Payee twice and use different Account Numbers, you may create payments for the same amount and same day as long as the account numbers are different. Also, if you have created an Automatic Payment to that Payee and create a single payment to the same Payee in the same amount for the same day, both payments will be sent.
Downloading software
Q: Why am I having problems downloading my Quicken software through a Macintosh operating system?
A: State Farm products are not certified to download Quicken software through the Macintosh operating systems.
Q: What browser must I have to use Online Banking?
A: At this time only Internet Explorer 6 and 7 are officially supported. Results with other browsers, including Apple-Safari and Mozilla-Firefox browsers, will be unpredictable and may not be supported.
Q: What version of Intuit’s Quicken software is required to download my online transactions?
A: Download functionality will work with the most current version of Quicken and the two previous versions.
Q: What version of Microsoft Money software is required to download my online transactions?
Download functionality is available with Microsoft Money versions 2006 and newer.
CheckCard or ATM
Q: What should I do if my Visa CheckCard is lost or stolen?
A: Call us immediately at 1-877-SF4-BANK, or 1-309-994-6170 if calling from outside of the United States. Once you report your card lost or stolen, we will close the card and send you and all other persons listed on the account a new card within 7-10 business days.
Q: Am I liable if my lost or stolen CheckCard is used for unauthorized transactions?
A: If the card was used at a Visa merchant, you have no liability for unauthorized transactions. If the card was used at a non-Visa merchant, your liability is capped at $50 if you notify State Farm Bank® within two days of discovering your card is missing or stolen. The maximum liability a customer may incur is $500.
Q: Can I change my Personal Identification Number (PIN) on my Visa CheckCard or ATM card?
A: Yes, you may change your PIN anytime through our Customer Self Service System by calling 1-877-SF4-BANK.
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State Farm Bank®
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