Service First®

In keeping with our desire to provide fast, friendly and convenient service, State Farm is pleased to offer Service First to you. While you have the freedom of choice to select any repair facility, after you have reported your loss to State Farm, our Service First program gives you the option of taking your vehicle directly to a Service First repairer at a time convenient for you.

Who will prepare the estimate?
The Service First repairer will prepare an estimate and has agreed to repair your vehicle in a quality manner.

If you choose Service First and your vehicle is drivable

• Schedule an appointment with a Service First repairer.
• The repairer will prepare its estimate and provide you with a copy.
• With your authorization, the repairer will schedule a date to repair your vehicle and order any parts that are needed.
• When you are satisfied with completed repairs, you pay any applicable deductible and take delivery of your vehicle. State Farm pays the balance of accident-related repair costs directly to the repairer.

If you choose Service First and your vehicle is not drivable

• After delivery of your vehicle to a Service First repairer, the repairer will prepare its estimate and provide you with a copy.
• With your authorization, the repairer will order parts and begin repairs.
• When you are satisfied with completed repairs, you pay any applicable deductible and take delivery of your vehicle. State Farm pays the balance of accident-related repair costs directly to the repairer.

State Farm monitors Service First repairers for quality through random vehicle inspections.

Is there any type of warranty provided on the repairs to my vehicle?
Each Service First repair facility provides at least a one-year warranty on their workmanship and will provide you a copy upon request.

What if I need to rent a vehicle?
Please contact your State Farm Claim Associate to discuss coverage for a rental vehicle.

What if I want to learn more about insurance or other financial products that State Farm has to offer?
Contact a local State Farm Agent for further information.

State Farm's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

Note: Service First may not be available in all service locations. Please contact your State Farm Agent or claim associate to review current service areas.