Become An Employee

Customer Care Sales Representative

The Customer Care Center (CCC) partners with our State Farm® agency force to create a consistent experience for customers regardless of how or when they interact with State Farm. CCC Sales is a sales force that partners with agents to give customers an avenue to shop for State Farm products after 5 p.m. and before 9 a.m. on weekdays and around the clock on weekends and holidays.

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A Peek at What Customer Care Sales Representatives Do

  • Perform as virtual members of an agent's team who are licensed and fully-trained to quote and bind business
  • Partner with agents giving customers a way to shop State Farm round-the-clock
  • Quote and bind insurance for customers and potential customers who contact us (outside agents' office hours, through our 1-800 number, or
  • Utilize computer technology, while on the phone, to access online job aids and navigate the State Farm intranet to locate information
  • Work in a contact center environment
  • Take detailed messages for agents
  • Apply State Farm policies and procedures to unique situations
  • Provide in-language service for Spanish speaking customers

Skillsets Preferred

Successful Customer Care Sales Representatives must possess strong communication and relationship-building skills, sales aptitude, customer service focus and the ability to multi-task

Other Things to Know

  • Work non-standard shifts, including weekends, holidays, and evenings
  • Complete an extensive, paid training program to learn policies and procedures, and receive additional on-the-job coaching and training

Customer Care Center Locations

  • Atlanta, Georgia
  • Bloomington, Illinois
  • Dallas, Texas
  • Phoenix, Arizona

Interested in learning more? Search and Apply today!

Here's what our employees are saying

"We have great morale. We try to keep it light. The atmosphere's a lot of fun. It's all about sales, and serving the customer in whatever need they have."

"I remember my first policy that I bound, and it was great. And even when I bind one now, it's the same feeling. It's a feeling that you've done your part to expand the company, you've done your part to grow the company."

Take your career to a better state.

Reasonable Accommodation Assistance

If you need assistance during the application or hiring process to accommodate a disability, you may request a reasonable accommodation by contacting Career Center Support or your State Farm® contact.

State Farm is an equal opportunity employer.