Claims Help

State Farm Catastrophe Vehicles

Our response vehicles are ready to deploy immediately to respond to catastrophe situations anywhere State Farm does business.

Mobile Catastrophe Facility

The State Farm Mobile Catastrophe Facility (MCF) is a full-fledged catastrophe office contained within a custom-built 53-foot semitrailer. The unit, which can be deployed within 4 hours, can be on location anywhere it's needed within 48 hours.

Uniquely designed with 7-foot pullout sections on each side, the MCF provides more than 900 square feet of working space for as many as 50 people to handle claims during disasters such as tornadoes, hail storms, floods, and hurricanes.

It arrives at the catastrophe-stricken area complete with furniture, equipment, office supplies, work stations, tents, power generators, phone lines, data ports, and a communication satellite, making it a totally functional resource that is not dependent on local utilities or communications resources.

The MCF's flexible design allows for even further expansion through the use of 25-foot awnings that extend from the side of each pullout. These additional work areas can be used as drive-through lanes to inspect damaged cars or as supplementary office space.

The unit furnishes the capacity for Claims employees in a catastrophe-stricken area to handle as many as 300 auto claims in one day.

Catastrophe Response Vehicle

State Farm currently owns 2 Catastrophe Response Vehicles (CRVs) to assist our claim representatives in servicing our customers during their time of need. One on these vehicles is 23 feet long and one is 35 feet long, and both of these vehicles have the ability to accommodate phones, computers, printers, fax machines, and a copier. They offer satellite connectivity in order to provide internet connection for our staff in an area where the infrastructure is devastated. This allows our claim representatives to be connected no matter what the local circumstances are, which helps them to work more efficiently. This vehicle is also equipped with a generator for complete stand-alone capabilities.

The CRV has a pull out awning for additional work space outside. The CRV offers space and support for 7 adjustors inside and additional personnel outside under the awning. This vehicle can also be set up to operate in about an hour after arrival, allowing for a speedy response to customer claims.

Catastrophe Response Trailer

State Farm owns several 31 foot, fully equipped Catastrophe Response Trailers (CRTs), which are travel trailers that were converted for mobile catastrophe office space.

These vehicles can support 5 personnel inside with accommodations for an additional 8 working outside. These trailers include telephones, network connections, printers, fax machines, and copiers. These units are designed to use portable generators and satellite connectivity to be a standalone office operation in a variety of catastrophic situations.

Mobile Catastrophe Command Center

The State Farm Mobile Catastrophe Command Centers (M3Cs) are fully equipped, custom built trucks specifically designed for efficient claim handling in a catastrophe situation. These vehicles are 40 feet long with room for up to 12 workstations inside and an additional 8 outside under the attached awning. These M3Cs are stand-alone office operations equipped with generator power and satellite connectivity, and ready to work with printers, fax machines, and copiers. These vehicles are also speedy in response, as they can be set up and ready to work in approximately one hour after arrival on the catastrophe scene.

Mobile Catastrophe Trailer

State Farm has three Mobile Catastrophe Trailers (MCTs) which are fully equipped 36-foot Gooseneck trailers custom built for catastrophe response office space. These vehicles can support 8 personnel inside with accommodations for an additional 8 outside. Equipment on the inside of the units includes telephones, network connections, printers, fax machine, and a copier. These units are also equipped with generators and connectivity for stand-alone operation and a catastrophe situation.

Why State Farm?

State Farm has always based its business on one principle: integrity. We'll make sure you get your life back on track in case the unexpected happens.

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