Enhanced Customer Verification Process
State Farm® is committed to protecting our customers' information. In March 2013, State Farm implemented Knowledge Based Authentication (KBA) to continually enhance our customer verification process.
State Farm selected an industry-leading vendor who specializes in identity verification for companies, healthcare and government entities. Questions used to verify customers are pulled from vast data resources — more than 20 billion public and proprietary records. This process is viewed by regulators as even more effective than traditional security questions. Questions for verification are generated randomly during each interaction, making it nearly impossible to guess which questions might come up. This service has become a best practice in the industry and will help to keep your financial information safer from those who might want to illegally access it or use it for fraudulent purposes.
Most customers will continue to log in through the devices (computer, mobile phone, tablet, etc.) they use today. However, if you have not logged in to your account recently, you may experience one of the following:
You must pass the KBA quiz to be considered "verified." If you fail the quiz, you must call State Farm (888-559-1922) or contact your agent to be verified in person.
Customers with a Non-U.S. Address (State Farm Bank®)
If you currently have a non-U.S. address on file* with State Farm, you may receive an alert message when logging in to statefarm.com® indicating we are unable to verify your identity.
If you receive this message, please call State Farm toll-free at 877-SF4-BANK (877-734-2265) or 00+1+309-994-6170 for international calls. A Customer Service Representative will ask you a series of questions to verify your identity and assist you with online access to your policies and accounts.
Customers with a Non-U.S. Address (Insurance Only)
If you currently have a non-U.S. address on file* with State Farm, you will not see the new KBA questions, but will continue to use the security questions and answers that you have used in the past. If you do not have these questions and answers established, you will be prompted to create them.
* This need not be your residence or mailing address, but can be any address on any product or account in your file.