BANKING

Avoid Email Fraud and Phishing

Phishing is a rapidly growing form of fraud. Phishing is sending fraudulent email messages that ask for confidential information. The information is then used to gain access to the victim's accounts and steal their identity. State Farm® places a high priority on helping our customers protect their private information. We work with the authorities to shut down fraudulent websites anytime we learn of a phishing attempt.

Protecting Yourself

If you receive an email asking for personal information and it appears to be from State Farm®, statefarm.com®, State Farm Bank® or has the State Farm logo, do not respond. Keep in mind:

  • State Farm Bank® will not send email containing attachments or require customers to send personal information to us via email or pop-up windows.
  • State Farm Bank will send customers email notification when a message is waiting in their secure online inbox.

State Farm encourages you to practice good security habits:

  • Do not share any personal identity information requested in an unsolicited phone call or email, including:
    • State Farm Bank account numbers.
    • State Farm credit card numbers.
    • Personal Identification Numbers (PIN).
    • Passwords.
    • Social Security Number.
  • Do not reply to unsolicited emails. If you have questions about your account, you should contact State Farm Bank® directly at 877-SF4-BANK (877-734-2265).
  • Change your password regularly.
  • Log off your statefarm.com account once you've completed your online session.
  • When your computer is not in use, shut it down or disconnect it from the Internet.
  • Only provide your ID and password when you have a secure or encrypted connection. An encrypted connection is normally indicated by an https:// in your browser's address bar in front of the address of the page you are viewing.

Reporting Fraudulent Activity

If you believe you are a victim of phishing:

  • If you provided any personal information as a result of receiving such an email, please call the Bank help line at 877-SF4-BANK (877-734-2265) for further instructions.
  • Change your password.
  • Contact credit reporting services and have a fraud alert attached to your credit report file.
  • Monitor the activity in your account for a period of time.
  • Notify appropriate law enforcement agencies.
  • Report all suspicious contacts to the Federal Trade Commission through the Internet, or by calling 877-IDTHEFT (877-438-4338).

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