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Accolade – personalize support for all of your retiree healthcare needs

Pre-Medicare Retirees and their dependents enrolled in the Group Medical PPO Plan have access to a dedicated Accolade Health Assistant® — a single point of contact to help answer all your health and benefits questions. Your dedicated Health Assistant is there to help you understand your healthcare coverage, resolve medical claims or billing issues, find an in-network provider and much more.

In addition, members living with a chronic health condition have several support systems with Accolade – your dedicated Health Assistant and team of nurses. Your dedicated nurse will help coordinate your care and provide any guidance or education you might need. They’ll help you navigate your healthcare with ease and achieve the best possible level of health.

Accolade Health Assistants are not alone, they are backed by a team of doctors, nurses and clinical specialists, all working together to get you to the right care when you need it. If you have not yet, reach out to Accolade to connect with a Health Assistant and realize the value of having your own healthcare support system when you need it.

To take full advantage of the benefits of having a personal Health Assistant, we’ve made getting connected easy with several options to choose from depending on your preferences and/or needs.

  • Text STAT-WEL1 to 67793 on your mobile phone to download "Accolade Mobile"
  • Call 1-844-287-38591-844-287-3859 for telephonic support (Mon-Fri 8am-8pm CT) with nurses available during after hours
  • Visit for web portal access