Retirees Directory

This directory can help you stay informed as well as find contact information, hours, and more for retiree resources and services.

Agency Sales Resource


When to call us

  • To change your contact information
  • To ask any questions about your Term Pay

State Farm® Benefits Center

866-935-4015 (Mon–Fri 7AM–6PM CT) or

When to call or visit the website

  • To report a death
  • To change your contact information
  • Group Medical Coverage
    • Questions about the annual enrollment process or coverage options
    • To determine eligibility for medical or drug coverage as special or late enrollee
    • To add or delete a dependent from coverage
  • Group Life Insurance
    • Check amount of coverage
    • Change your group life beneficiary
  • 401(k) Savings Plan
    • Change your 401(k) Savings Plan Federal or State Tax withholdings
    • Change your direct deposit information
    • Change your 401(k) Savings Plan beneficiary
    • Request a 401(k) distribution and/or installment payments
    • Request changes to your 401(k) Savings Plan account
  • Retirement
    • Change your Federal or State Tax withholdings
    • Change your direct deposit information
    • Name or change your pre-retirement beneficiary designation
    • Request retirement estimates
    • Initiate retirement
  • Retiree Health Reimbursement Arrangement (HRA)
    Aon Retiree Health Exchange 1-888-628-2397
    • Create and submit a claim for reimbursement
    • Review eligible HRA expenses
    • View account summary

COBRA (Active Participants)

866-935-4015 State Farm Benefits Center

When to call us

  • To ask about length of coverage
  • To verify contribution amounts

State Farm Federal Credit Union

888-521-5209 or State Farm Federal Credit Union

Good Neighbor Grants, Matching Gifts, and Scholarships

866-604-5480 for Good Neighbor Grant and 877-369-0872 for the Matching Gift Program. For more information on Grants & Scholarships

When to call us

  • To ask about scholarships, Good Neighbor grants, and Matching Gifts

Group Medical Preferred Provider Organization (PPO) Plan

Be sure to register for your Blue Access for Members to

  • Request copies of EOBs
  • Review claim history and/or pending claims
  • Request Group Medical ID card

Accolade - Personal Health Assistant

1-844-287-3859 or

When to connect with us

  • We are your first point of contact for assistance with your Group Medical PPO Plan coverage.
  • Understand why a claim was denied
  • Find a network provider
  • Help with upcoming inpatient or outpatient treatment
  • Request new ID cards
  • And more!

Long-Term Care (LTC)

800-858-4933 John Hancock

When to call us

  • To ask questions regarding your Long-Term Care coverage at retirement

Mutual Funds


When to call us

  • To change the mix of investments
  • To withdraw funds
  • To ask about earnings

Prescription Drugs or

When to email us

  • Register with
    • To refill mail order prescriptions
    • To check order status
    • To view prescription history
    • To use the online Savings center
    • To check on your medication costs
    • To find a local pharmacy
    • To located the Preferred Drug list
    • To print forms or your ID card
  • Or call the toll-free number (800-388-2058):
    • To ask questions about prescription drug change and co-payments
    • To obtain a copy of the Primary Drug list
    • To request a Caremark prescription drug card
    • To request a Mail Service order form
    • To request a Prescription Drug Claim form

Social Security

800-772-1213 or

When to call us

  • To ask any Social Security or Medicare questions

U.S. Discount Program / Good Neighbor Perks

877-272-1999 Human Resources Shared Services (HRSS)

Good Neighbor Perks for Retirees- is an external vendor that offers national discounts on products, services and travel.

When to call us

  • To find out what discounts are available on various products and services in your area
  • Problems
    • If you encounter problems, you should work directly with the merchant to resolve any product or service problems
    • For State Discounts - Contact the applicable State HR Department if published information is incorrect (such as invalid phone numbers, broken hyperlinks, etc.)
    • For National Discounts - Contact the Human Resource Shared Services at 877-272-1999 if published information is incorrect (such as invalid phone number, broken hyperlinks, etc.)