Claims customer service at State Farm®

State Farm strives to offer personal, timely support from local agents who know your community. Our claims service focuses on clear guidance, real conversations, and options that help fit your needs when life takes an unexpected turn.

Care from the first call

From day one, we listen, gather details, and explain your next steps clearly. Whether it’s your first claim or fifth, we work to make the process easier with local knowledge on roads, repairs, and state rules.

Number of claims

State Farm services approximately 14 million claims annually, across auto, home, and other lines of insurance.footnote 1

Number of calls

We’re here 24/7/365: Over 500,000 State Farm customers have used our app to request roadside assistance.

Financial strength

State Farm is one of the largest and most financially secure insurers in the U.S., with high ratings from major agencies for claims-paying ability and long-term stability.footnote 2

How the claims process works

Here’s what to expect with a typical auto claim:

  • Report the claim: Either online, over the phone or with an agent, tell us what happened and we’ll confirm your coverage.
  • Review: A claims representative explains your options and may ask for photos or documents.
  • Evaluation and estimate: We assess damage, coordinate inspections, and prepare an estimate.
  • Resolution: Once all the information is gathered, we discuss settlement details, process payment when applicable, and help arrange repairs or replacements.
  • Follow-up: Track progress, ask questions, and get updates along the way through the State Farm app.

You can start a claim at statefarm.com, in the State Farm app, by calling 800-STATE-FARM (800-782-8332), or by contacting your local agent. Or take advantage of the State Farm Vehicle and Select Service.

Clear communication that puts you first

Good information leads to confident decisions. Our claims customer service focuses on transparency­—plain-language explanations, status alerts, and answers to common questions. Timelines may vary by claim type and complexity, and your agent can discuss how a claim may affect your policy.

Go digital, make things simpler

If you prefer to talk, State Farm customer service is available by phone or through your agent. But why not take advantage of the power at your fingertips?

  • Submit a claim online and get real-time tracking
  • Use the State Farm app for photos, receipts, push notifications, secure messages, ID cards, and repair options where available
  • Gain easy access to documents and a record of communications

Get a local agent who gets you

There’s a State Farm agent ready to offer personalized service to fit your specific needs.

return to reference 1 Based on National Association of Insurance Commissioners (NAIC), newsroom.statefarm.com, and Insurance Information Institute (iii.org). 

return to reference 2 Financial strength rating for State Farm include A++ (Superior) from A.M. Best, AAA (Exceptional) from Fitch Ratings and AA+ (Very Strong) from Standard & Poor’s.

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