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Vehicle estimate
& Select Service repairs

You can choose any shop you like to repair your vehicle’s damage. But if you go with a shop that’s in the State Farm® Select Service network, you could save time and effort.

Benefits of using
a Select Service shop

  •  Get an estimate, complete repairs, and we’ll pay the shop directly.
  •  Receive a guaranteed completion date and limited lifetime warranty.
  •  Have the shop pick up your vehicle and deliver it back to you, if needed.

Five simple steps:

  1. 1
    Choose a repair shop.
  2. 2
    Schedule an appointment to get the estimate.
  3. 3
    Approve the estimate and authorize repairs.
  4. 4
    Pay your deductible directly to the repair shop, if applicable.
  5. 5
    We pay the bill when authorized repairs are complete.
 

Find a repair shop*

Find an in-network Select Service shop for easy estimates and repairs. Or check if your preferred repair shop is in our network.

 

To use a repair shop that isn’t in our Select Service program, contact a Claims associate at 800-SF-Claim800-SF-Claim (800-732-5246).

*The locator identifies as many as 50 repair shops within 75 miles of the address you provide. Results are presented in order of performance on the Select Service Program as determined by State Farm, and includes each shop’s hours of operation.

The Select Service Program may not be available in all service areas. Some vehicle damage claims resulting from severe weather, fire, or theft may not qualify for the program. For more information, contact your State Farm agent or claim associate.

  • You have the ability to select a repairer of your choice that meets your vehicle repair needs.
  • Only you can authorize repairs to your vehicle.
  • The selection of a Select Service repair shop is not a waiver of any coverage issue that may exist.
  • This program is not available in Rhode Island or Massachusetts.

You are free to select repairers who don’t have agreements with State Farm®. Not all repair facilities charge the same amount for vehicle repairs. You may be responsible for any amounts not agreed to by State Farm. This may include, but may not be limited to, storage fees and rental expenses.


 

We’re prohibited from requiring repairs be done at a specific automotive repair shop.

Although we’ve recommended an auto body shop to fix damage to your vehicle, the choice is still yours. Before you decide to go with a particular shop, we suggest you contact them for answers to any questions you may have regarding services and benefits.

If you choose the auto body shop we recommend, we’ll restore your damaged vehicle to its pre-accident condition at no additional cost to you other than as stated in your insurance policy or as otherwise allowed by law.

If you experience a problem with the repair of your vehicle, please contact us immediately for assistance.


 

At State Farm®, we are proud to offer you a convenient repair option we call Select Service®. The Select Service program offers a number of conveniences and the peace of mind of a warranty provided by the repairer. Using this option allows you to take your vehicle directly to the Select Service repair facility of your choice for an appraisal and repairs.


 

You have the legal right to choose a repair facility to fix your vehicle. We will cover the reasonable costs of repairing your vehicle to its pre-accident condition no matter where you have repairs made.


 

You have the right to select the repair facility of your choice for your vehicle repairs and only you can authorize repairs to your vehicle.


 

As a reminder, you have the right to select the repair facility of your choice for your vehicle repairs and only you can authorize repairs to your vehicle.


 

Oregon law prohibits us from requiring you to obtain repairs to your vehicle at a particular repair facility. You have the right to select the repair facility that will repair your vehicle. Only you can authorize repairs to your vehicle.


Photo estimate option

Transcript

Use the State Farm Mobile App to easily upload accident photos and other documents.

With this virtual option, you’ll typically receive an estimate and payout in just 48 hours.

Virtual estimates are not available in MA or RI.

Note: This contains only a general description of available coverages and is not a statement of contract. All coverages are subject to all policy provisions and applicable endorsements. For further information, see your State Farm agent.

Select Service Vehicle Repair | State Farm®

[MUSIC PLAYING]

(Text on screen)
State Farm logo
State Farm® Select Service®
Vehicle Repair Program

(IMAGE)
An icon of a clipboard is seen.

(Text on screen)
Select Service Vehicle Program

(Announcer: Female Voice)
We want your State Farm claims process to be as easy as possible.

(IMAGE)
Icons representing auto body shops surrounding one larger icon are seen.
Next, we see an icon representing a hammer and screwdriver.

(Announcer: Female Voice)
That's why we offer Select Service, a network of auto body shops that have agreements with State Farm committed to providing quality repairs in a timely manner.

(Text on screen)
Why should I use Select Service?

(Announcer: Female Voice)
With Select Service, you can get your estimate written and repairs completed all in one place.

(Image)
Next, we see an icon that represents a calendar

(Announcer: Female Voice)
You'll get quality work with a guaranteed completion date.

(Image)
Icon representing a warranty document.

(Image)
Repairs come with a lifetime limited warranty.

(Image)
Icon of a car.

(Announcer: Female Voice)
Your repair shop will pick up and deliver your car to you upon request. They'll even wash and vacuum your vehicle after repairs are complete.

(Image)
Icon of a phone followed by an icon of a laptop.

(Text on screen)
How do I use Select Service?

(Announcer: Female Voice)
Using Select Service is easy. If you decide to use a repair shop in the program, a State Farm representative can help you by phone, or you can use an even quicker option, go online to explore shops in your area at your convenience.

(Image)
Icon of an email message.

(Text on screen)
We’ll show you shops near your home or work and help you choose one with confidence. Once selected, you can either contact the shop to schedule repairs, or drive right in.

(Announcer: Female Voice)
Use the new claim email you received or log in to your State Farm account to select your repair shop.

(Image)
An icon of a hand holding cash is seen.

(Announcer: Female Voice)
When the repair is complete, you'll pay your deductible to the shop and State Farm will handle the rest.

(Text on screen)
What if I want to use an out-of-network shop?

(IMAGE)
An icon of a car with a clipboard in front of it is shown.

(Announcer: Female Voice)
If you'd prefer to use a repair shop that is not part of the Select Service program, no worries. You'll just need an estimate from State Farm before scheduling repairs with your shop of choice.

(Image)
Icons of a location pin, a car with a clipboard, a hammer and screw driver, and a hand with cash are shown in a timeline.

(Image)
Icons of a location pin, a car with a clipboard, a hammer and screw driver, and a hand with cash are shown in a timeline.

(Text on Screen)
-Choose Shop
-Get Estimate
-Authorize Repairs
-Pay Deductible

(Announcer: Female Voice)
We know how stressful a claim can feel, so we encourage you to take advantage of this quick, convenient service from State Farm.

(Text on screen)
Here to help life go right.®
State Farm logo

(Announcer: Female Voice)
It's just another way we're here to help life go right.

Photo Estimating | State Farm® Auto Claims

[MUSIC PLAYING]

(IMAGE)
State Farm logo appears on screen.
Then a photo with a hand holding a cell phone appears.
A car is blurred in the background.
"Photo Estimating" appears on screen.

(Speaker: VO)
We want your State Farm auto claim to be as stress-free as possible.

(IMAGE)
Cut to a different hand holding a cell phone horizontally.
There's a picture of a white car on the phone.
Photo is taken from the back of the car.
A white car is blurred in the background.
The phone is taking a picture of that car.

(Speaker: VO)
That's why we offer photo estimating to help you quickly get your estimate and claim payment.

(Image)
Cut to another different hand holding a phone vertically.
There's a close-up picture on the phone screen of minor car damage.
The damage is underneath the car's headlight.
A close-up of the car damage is in the background.
The color of the damaged part is blue.
The blue part is cracked.

(Speaker: VO)
If you choose photo estimating, you'll use an app to take photos of your damage and send them to us.
Don't worry, the app has easy to follow instructions and will guide you through the process.

(Image)
Cut to an illustrated image of a phone on a khaki oval circle. The phone and khaki circle are on the right.
The phone is moving from a side to front view while VO speaks.
The phone has "Estimate Details" on the screen.
Those details include a date, company name, damage location, etc.
It also includes an estimate of $1,503.02 and a $500 deductible.
"View a PDF of your estimate" appears on bottom of phone screen.
"Initial estimate for the repairs sent to you in one business day" appears on a white background on the left side of the video.

(Speaker: VO)
Once you submit your photos, we'll send you the initial estimate for the repairs within one business day and send the payment directly to you.

(Image)
Cut to a repair man working on fixing body damage to a car.
His back is to camera and he has protective eyewear and a mask.
He is using a buffer to smooth the car. The car is white.

(Speaker: VO)
Then, when you're ready to get your vehicle fixed, simply provide the estimate to the repair shop of your choice when you schedule your repairs.

(Image)
Cut to two men facing forward in a repair shop.
They are smiling and holding a blue clipboard together.

(Speaker: VO)
If the repair shop finds additional damage related to your claim, we'll work directly with them to review the damage and pay the additional amount we owe.

(Image)
Cut to man woman and child in a car. Man is driving, woman is in passenger seat.
Child is in the back.
They are all smiling.
Sun is shining in the background.

(Speaker: VO)
We know having a claim can be stressful.
Our quick and convenient photo estimating service is another great option from State Farm.

(Image)
State Farm logo appears on screen against red background.

(Music playing)

(Speaker: VO)
Like a good neighbor, State Farm is there.