DIVERSITY AND INCLUSION

State Farm® Accessibility Statement

We are committed to providing excellent service to all of our customers, including those with disabilities. We strive to provide goods and services to those with disabilities in a way that respects their dignity and independence.

To accomplish this, State Farm has based our web accessibility standards on the W3C Web Content Accessibility Guidelines (WCAG) 2.0 Level A + AA success and conformance criteria. We believe our continued work toward conforming to this standard will provide our customers with accessible content and a remarkable experience.

Here are some steps we are taking toward providing more accessible web content:

  • Staff and resources dedicated entirely to digital accessibility, performing multi-layer accessibility testing and analysis of new and updated web content
  • Training our associates to make accessible design and development a fundamental element of all web content

Our ultimate goal is to surpass the expectations of all of our customers. Comments on our services regarding how well those expectations are being met are welcome and appreciated. Feedback can be provided in the following ways:

By Phone:
For technical accessibility issues, contact our support team. Call 888-559-1922.
For hearing impaired telephone, dial 711 to connect to the Telecommunications Relay Service (TRS).

By Mail:
Please send any comments, questions, or concerns to the following address:
State Farm Insurance
Attention: Digital Accessibility
One State Farm Plaza
Bloomington, IL 61710

Last updated: 4/2016