PRIVACY & SECURITY CENTER
Identity Verification

About Identity Verification

There may be times when you are asked to verify your identity. You can choose the identity verification method that best suits your needs.

Verification Code

Identity verification can be achieved through the use of a temporary Verification Code (VC). In order to utilize a VC, your email address and/or mobile number must be current – this enables State Farm to successfully communicate the 6-digit code.  Once you receive the code, enter it within a few minutes to verify your identity.

Please update your email address and mobile number via Profile and Preferences.

If you are unable to update your information or enter the Verification Code, Verification Questions is an option. You may contact a State Farm representative at 888-559-1922.

Verification Questions

You will be asked a few questions to verify your identity. These questions are created using information from various customer databases. This form of identity verification is commonly known as Knowledge-Based Authentication (KBA) and is a best practice in the financial services industry. State Farm customer records are not utilized in this process. Please note that the answers you provide are only used to verify your identity and will not be used for any other purpose.

Once you have successfully responded to the KBA questions, your identity is deemed verified. If you are unable to answer the questions, the use of a Verification Code is an alternative solution for identity verification. You may contact a State Farm representative at 888-559-1922 for assistance.

Customers with a Canadian Address

If you currently have a Canadian address*, your identity will be verified using a temporary Verification Code (VC). In order to utilize a VC, your email address and/or mobile number must be current – this enables State Farm to successfully communicate the 6-digit code. Once you receive the code, enter it within a few minutes to verify your identity.

Please update your email address and mobile number via Profile and Preferences.

If you are unable to update your information or enter the Verification Code, assistance from a State Farm representative is available at 888-559-1922.

*Canadian address: This could be your mailing address, residence address, or a non-U.S. address on any policy or account in your file.