BECOME AN EMPLOYEE
Customer Service Careers
Always Ready to Answer the Call
Because customers need help beyond a nine-to-five workday, we’re available to help around the clock. We answer the calls and work behind the scenes with other departments as well as with agents to get the job done right.
Customer Service employees are the voice of State Farm® – upholding a tradition and culture of helping others.
Customer Service teams are structured and designed for high-volume workloads. Employees’ performances are closely monitored to ensure customers are well taken care of. Typically, work spaces are shared to manage rotations. In these environments, people work a variety of schedules including mornings, afternoons, evenings, nights, weekends and some holidays.
Traits for Success
Team members who experience the most success in customer service roles have strong relationship-building, empathetic listening, and communication skills. They’re able to handle different tasks in a short time while on the phone or computer. Some positions require licensing. Others require bilingual (Spanish) fluency.
We’re looking to fill customer service job openings in Atlanta, Bloomington, Dallas, and Phoenix. Each location offers unique conveniences to help employees balance their commute times, shopping, and entertainment with their work schedules. Once in the office, our work spaces are open, modern, and collaborative.
Reasonable Accommodation Assistance
If you need assistance during the application or hiring process to accommodate a disability, you may request a reasonable accommodation by contacting Career Center Support or your State Farm® contact.
State Farm is an equal opportunity employer.
State Farm (including State Farm Mutual Automobile Insurance Company and its subsidiaries and affiliates) is not responsible for, and does not endorse or approve, either implicitly or explicitly, the content of any third party sites hyperlinked from this page. State Farm has no discretion to alter, update, or control the content on the hyperlinked, third party site. Access to third party sites is at the user's own risk, is being provided for informational purposes only and is not a solicitation to buy or sell any of the products which may be referenced on such third party sites.