Customer Service Careers
Choose a Career Helping Others
Because customers need help beyond a nine-to-five workday, we’re available to help around the clock. We answer the calls and work behind the scenes with other departments as well as with agents to get the job done right.
Customer Service employees are the voice of State Farm® – upholding a tradition and culture of helping others.
Customer Service teams are structured and designed for high-volume workloads. Employees’ performances are closely monitored to ensure customers are well taken care of. Typically, work spaces are shared to manage rotations. In these environments, people work a variety of schedules including mornings, afternoons, evenings, nights, weekends and some holidays.
Traits for Success
Team members who experience the most success in customer service roles have strong relationship-building, empathetic listening, and communication skills. They’re able to handle different tasks in a short time while on the phone or computer. Some positions require licensing. Others require bilingual (Spanish) fluency.
We’re looking to fill customer service job openings in Atlanta, Bloomington, Dallas, and Phoenix. Each location offers unique conveniences to help employees balance their commute times, shopping, and entertainment with their work schedules. Once in the office, our work spaces are open, modern, and collaborative.