Customer Service Careers

Choose a Career Helping Others

Because customers need help beyond a nine-to-five workday, we’re available to help around the clock. We answer the calls and work behind the scenes with other departments as well as with agents to get the job done right.

Customer Service employees are the voice of State Farm® – upholding a tradition and culture of helping others.

Work Environment

Customer Service teams are structured and designed for high-volume workloads. Employees’ performances are closely monitored to ensure customers are well taken care of. Typically, work spaces are shared to manage rotations. In these environments, people work a variety of schedules including mornings, afternoons, evenings, nights, weekends and some holidays.

Traits for Success

Team members who experience the most success in customer service roles have strong relationship-building, empathetic listening, and communication skills. They’re able to handle different tasks in a short time while on the phone or computer. Some positions require licensing. Others require bilingual (Spanish) fluency.

Different Locations

We’re looking to fill customer service job openings in Atlanta, Bloomington, Dallas, and Phoenix. Each location offers unique conveniences to help employees balance their commute times, shopping, and entertainment with their work schedules. Once in the office, our work spaces are open, modern, and collaborative.

Get a closer look at a job in customer service.

What It’s Like | Life Response Center (LRC)


What It’s Like | Customer Care Center


What It’s Like | Health Response Center (HRC)


Other State Farm jobs you may be interested in:

Reasonable Accommodation Assistance

If you need assistance during the application or hiring process to accommodate a disability, you may request a reasonable accommodation by contacting Career Center Support or your State Farm® contact.

State Farm is an equal opportunity employer.