One call at a time.
Customer Service Careers
State Farm® employees help our customers 24/7 from Customer Care Center locations across the country. Others work the phones behind the scenes, collaborating with State Farm employees, agents and agent team members to help get the job done right. They are the face and voice of State Farm, helping us uphold our tradition and culture of serving others.
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Customer Service Means Remarkable Service at State Farm
While there are different business functions in different locations, the working environment and day-to-day demands of customer service careers apply to all. Whether we're helping external customers, our employees or agents — our No. 1 goal is to deliver truly remarkable service in every interaction.
What is it like?
Customer service environments are highly structured and designed for high volume, with shared work spaces. Workflows and performance measures are closely monitored. Positions involve possible shift work, including nights, weekends and holidays.
What does it take?
Customer service roles require strong relationship-building, listening and communication skills, and extensive multitasking abilities with phone and computer. Some positions require licensing. Others require bilingual (Spanish) fluency.
Where are we hiring?
While most of our current customer service job openings are located in our Atlanta, Bloomington, Dallas and Phoenix area facilities, you can find all customer service opportunities across the U.S. by visiting our Job Search page and choosing job family Claims/Underwriting/Insurance.
Key Customer Service Opportunities
Claims is a big, vital part of our organization. Most of our current hiring is for Claim Associates to handle initial loss reporting and "express" claims.
Interested in learning more? Search and Apply today!
You can find all the customer service job openings by selecting job families Claims/Underwriting/Insurance and Financial Oper/Acctng/Banking in your Job Search.
Take your career to a better state.
Customer Service – What it takes. What it's like.
What's it like to be on the front lines helping State Farm customers? Find out from real employees who do that every day in customer service.