Become An Employee

Customer Care Service Representative

The Customer Care Center (CCC) partners with our State Farm® agency force to create a consistent experience for customers regardless of how or when they interact with State Farm. CCC Service is dedicated to providing after-hours service to State Farm customers who contact an agent's office outside of normal business hours; after 5 p.m. and before 9 a.m. on weekdays and around the clock on weekends and holidays.

Search Jobs and Apply Now

A Peek at What Customer Care Service Representatives Do

  • Use scripted responses to assist customers, agents, and State Farm employees by phone
  • Manage a variety of customer service situations
  • Answer insurance-related questions from callers
  • Take initial loss reports and provide claim personnel contact information
  • Take payments and answer bill related questions
  • Take and send detailed messages to agents/claims personnel
  • Provide emergency customer assistance while on the phone, utilize computer technology to access online job aids, navigate the State Farm intranet to locate information, and electronically file claim reports
  • Apply State Farm policies and procedures to unique situations
  • Work in a contact center environment
  • Provide in-language service for Spanish speaking customers

What It's Like

Skillsets Preferred

  • Ability to provide remarkable customer service in all interactions with customers and associates
  • Ability to multi-task by managing phone calls while efficiently navigating between multiple computer screens
  • Ability to clearly communicate policies and procedures and connect with customers over the phone

Other Things to Know

  • Work hours involve non-standard shifts, including weekends, holidays, and evenings
  • Employees will complete an extensive, paid training program to learn policies and procedures, and receive on-the-job coaching and training

Customer Care Center Locations

  • Atlanta, Georgia
  • Bloomington, Illinois
  • Dallas, Texas
  • Jacksonville, Florida
  • Phoenix, Arizona

Here's what our employees are saying

"I enjoy talking to policyholders from all over the country and assisting them when they need us the most. It makes me feel good knowing that I am able to help them when their agent is unavailable."

Reasonable Accommodation Assistance

If you need assistance during the application or hiring process to accommodate a disability, you may request a reasonable accommodation by contacting Career Center Support or your State Farm contact.

State Farm is an equal opportunity employer.