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Customer Care Support Center Representative

The Customer Care Center (CCC) partners with our State Farm® agency force to create a consistent experience for customers regardless of how or when they interact with State Farm. The CCC Support Center is a technical solution center providing 24 hour a day support to more than 100,000 State Farm associates located in Operations Centers, Claim Offices, Agents' Offices, Hubs and Corporate Headquarters.

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A Peek at What Our Customer Care Support Center Representatives Do

  • Talk on the phone to internal associates
  • Provide first-level helpdesk support for hardware, software, procedures and password resets via the telephone and/or the intranet
  • Diagnose and document customer's technical and "How To" problems and resolve or assign problems to the appropriate areas
  • Educate customers on how to avoid future related problems
  • Demonstrate knowledge of procedures, processes, tools, and systems
  • Keep abreast of technological changes pertinent to their job responsibilities
  • Help resolve the business partner's issue as quickly as possible
  • Utilize computer technology, while on the phone, to access online job aids, and navigate the State Farm intranet to locate information

Skillsets Preferred

  • Ability to provide remarkable customer service in all interactions
  • Ability to multi-task by managing phone calls while efficiently navigating between multiple computer screens
  • Ability to problem solve while remaining empathetic
  • Ability to work effectively in a virtual team environment

Other Things to Know

  • Work standard and non-standard shifts, including weekends, holidays, and evenings (shifts are scheduled using Workforce Management)
  • Complete a paid training program to learn about policies, procedures, software and hardware specific to the State Farm environment
  • Receive continuous on-the-job coaching and training

Customer Care Center Locations

  • Atlanta, Georgia
  • Irving, Texas
  • Tempe, Arizona

Here's what our employees are saying

"The Support Center is the foundation of the company. If it's broken, we fix it! If you're looking for a Remarkable experience, we've got it!"

Reasonable Accommodation Assistance

If you need assistance during the application or hiring process to accommodate a disability, you may request a reasonable accommodation by contacting Career Center Support or your State Farm contact.

State Farm is an equal opportunity employer.