Become An Employee

State Farm® Payment Plan Account Representative

State Farm takes pride in its ability to care for and protect its customers when the unexpected occurs. It's that same sense of service which helps us create innovations in the benefits we offer – such as the State Farm Payment Plan (SFPP), which provides flexible billing and payment options for our growing number of policyholders. Payment Plan Account Representatives provide knowledgeable support to State Farm agents and policyholders by servicing our billing and payment plans. Payment Plan Account Representatives are a valuable asset in improving the customer experience.

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A Peek at What Payment Plan Account Representatives Do

  • Work as a liaison between State Farm agent offices, policyholders and departments to determine customer needs and resolve account issues
  • Research and analyze billing notices, verbally or in writing
  • Demonstrate a working knowledge of processes, policy types, standards, and codes as it relates to billing
  • Spend the majority of their work day on the telephone
  • Set up and manage new and existing accounts
  • Perform routine and complex maintenance of SFPP accounts
  • Review and handle insurance policy changes and transfers
  • Use judgment, reasoning, and critical thinking to assist customers

Skillsets Preferred

  • Successful Payment Plan Account Representatives must possess strong analytical and research skills in order to problem-solve and meet customer expectations.

Other Things to Know

  • Work with other SFPP offices in an effort to review and improve SFPP policies and procedures
  • Understand how state and federal laws impact the billing process
  • Maintain a positive image of State Farm and SFPP through interaction and relationship building with our customers
  • Complete a training program that rotates between classroom and on-the-job experience to learn policies and procedures

State Farm Payment Plan (SFPP) Locations

  • Birmingham, Alabama
  • Jacksonville, Florida
  • Murfreesboro, Tennessee

Here's what our employees are saying

"Each day brings new experiences and challenges. There is a lot of multi-tasking and decision making involved in day-to-day job duties which allows me to be flexible to meet the needs of the customer."

Reasonable Accommodation Assistance

If you need assistance during the application or hiring process to accommodate a disability, you may request a reasonable accommodation by contacting Career Center Support or your State Farm contact.

State Farm is an equal opportunity employer.