Replacement Parts Promises
State Farm™ keeps its "Good Neighbor" service promise every day, one claim at a time with Replacement Parts Promises. We're committed to your satisfaction regarding new non-original equipment manufacturer (non-OEM) and recycled parts used in the repair of your vehicle. Below please find additional information regarding the State Farm promise of satisfaction.
Why State Farm?
State Farm has always based its business on one principle: integrity. We'll make sure you get your life back on track in case the unexpected happens.
If you prefer parts other than those included on the estimate, you should notify your repairer. Should the use of those other parts increase the repair cost, you will be expected to pay the difference.
This promise of satisfaction does not apply to tires, batteries, belts, hoses, and other maintenance items subject to wear and tear. Our promise of satisfaction for powertrain/drivetrain components, and sound equipment is limited to the length of time that the original equipment manufacturer would have warranted its new replacement part, or the remainder of your automobile manufacturer's factory warranty, whichever is longer.
In claims where we pay less than 100% of the cost of repair as a result of a comparative liability settlement, any additional payment will be based on the percentage of liability we accept.