Enhanced customer verification process
State Farm® is committed to the protection of customer information. State Farm uses Knowledge Based Authentication (KBA) as a part of our customer verification process.
We use an industry-leading provider who specializes in identity verification for companies, healthcare and government entities. Verification questions are generated randomly during each customer interaction, making it impossible to determine which questions will be presented in a quiz. The provider pulls answers for the verification questions from a wide variety of customer information databases, but not from State Farm customers' personal information.
This approach has become a best practice in the industry and will help to keep your information safer from those who might want to illegally access it or use it for fraudulent purposes.
Most customers will continue to log in through the devices (computer, mobile phone, tablet, etc.) they use today. You may experience one of the following:
If it is necessary to verify your identity, you will be asked to answer randomly generated verification questions called a "quiz" or, if available, you can request to receive a temporary verification code via email or text message.
You must pass the quiz or enter a valid verification code received via email or text message to be considered "verified". If you're unable to pass the quiz or enter a valid code, you must call State Farm (888-559-1922). You also have the option to create and manage a personal identification number (PIN) when you call a State Farm response center. This PIN is used to help verify your identity and is only available through a State Farm response center.
Customers with a non-U.S. address (insurance only)
If you currently have a non-U.S. address* on file with State Farm, you will not see randomly generated questions, but can request to receive a temporary verification code via email or text message in order to verify your identity. This process will replace your previous security questions and answers.
You must enter valid verification code received via email or text message to be considered "verified". If you're unable to enter the code, you must call State Farm (888-559-1922888-559-1922).
*Non-U.S. address: This could be your mailing address, residence address or a non-U.S. address on any policy or account in your file.