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COVID-19 Response Update

Because we're staying home more and driving less, we are working to reduce auto rates in every state! Learn more about this and our Good Neighbor Relief Program Covid-19 response.

Please contact our office if you have any questions. Due to COVID-19, we've adjusted how we work, but you can always call us or click on Email Agent and complete the form to send our office an email.

We're here for you and want to help.

Insurance Agent John Shaffer

John Shaffer

John Shaffer Ins Agency Inc

Would you like to get a quote?

Office Details:

Street Address:

117 N Palafox Street
Pensacola, FL 32502-4838


On Palafox between Gregory and Chase across from MLK statue.

Office Hours (CST):

Mon - Fri 9 to 5; Thurs to 6
Any other wacky time by appt





Need help with a claim?

Start or track your claim online, or with the State Farm® mobile app.

Need to pay a bill?

Pay insurance bills fast and manage them easily.

Auto Insurance

Buckle up with State Farm, and get auto insurance in Pensacola, FL that fits your needs. You’ve got plenty of options — from collision and comprehensive to rental and rideshare. If you need more than an auto policy for the family, we provide car insurance coverage for new drivers, business travelers, collectors, and more. Not to mention, State Farm is the largest auto insurance provider in the U.S.1 You could even save more by combining the purchase of auto and home policies.

John Shaffer in Pensacola, FL will help you get started after you complete a car insurance online quote. It’s fast and easy!

1. Ranking and data from S&P Global Market Intelligence, based on direct premiums written as of 2018.

Start your car insurance online quote. It’s fast and easy!

Homeowners Insurance

Protect your largest investment from unexpected events life may throw your way with State Farm® Homeowners Insurance in Pensacola, FL. So, what’s covered?1 Your home insurance ensures you can repair or replace your home, as well as the items you value. Personal property is covered even if you're on vacation, running errands or holding items in storage. More homeowners choose State Farm as their home insurance company over any other insurer.2

John Shaffer in Pensacola, FL will help you get started after you complete a homeowners insurance online quote. It’s fast and easy!

1. Please refer to your actual policy for a complete list of covered property and covered losses.
2. Data provided by S&P Global Market Intelligence and State Farm Archive.

Start your homeowners insurance quote. It’s fast and easy!

Renters Insurance

Renters insurance, also known as apartment insurance, covers your personal property — like computers, TVs, electronics, bicycles, furniture, and clothing — both inside and away from your apartment or other home that you may rent. Renters’ insurance coverage1 even extends to personal property in your car. Renters insurance typically covers losses to your personal property caused by fire, smoke damage, sudden and accidental covered water damage, thefts, burglaries, vandalism or vehicle damage.

1. Please refer to your actual policy for a complete list of covered property and covered losses.

Start your renters insurance quote. It’s fast and easy!

Personal Articles

Do you have important treasures like collectibles, jewelry, sports equipment, and others? Your homeowners or renters insurance policy may limit coverage on some of your most valuable items. Make sure your valuables are protected with a Personal Articles Policy in Pensacola, FL. A State Farm® Personal Articles Policy can even provide personal property coverage1 worldwide (perfect for vacations) in case of theft, accidental damage, or loss.

Want more information? Ask John Shaffer in Pensacola, FL about a personal property insurance quote.

1. Please refer to your actual policy for a complete list of covered property and covered losses.

Call or email an agent for a personal articles insurance quote.

Business Insurance

Whether your business is just starting, growing or maturing, State Farm will provide you with smart options for business insurance in Pensacola, FL. Your insurance for business may include1 a business owners policy, commercial auto policy, individual health policy or even workers’ compensation. Like you, our agents are small business owners who know the importance of developing a plan for continued financial security. We know your business means everything to you. As it grows, make sure you have the right business insurance products for your business.

Work with John Shaffer in Pensacola, FL to get a small business insurance quote and choose what products are right for you.

1. Please refer to your actual policy for a complete list of covered property and covered losses.

Call or email an agent for a small business insurance quote.

Life Insurance

State Farm® life insurance helps your life's moments live on. Whether it keeps paying the mortgage, maintains a current standard of living, pays off debts or pays for college, the life insurance you choose can be there when it’s needed most by your loved ones. Help secure the future of your family with a term life, whole life, or universal life policy. We have policy options to fit your needs and budget.

John Shaffer in Pensacola, FL will help you get started after you complete a life insurance online quote.

Start your life insurance online quote. It’s fast and easy!

Health Insurance

As you experience changes in your life, your health insurance coverage should adjust as well. Let State Farm help you find the right policy for health insurance in Pensacola, FL. We offer a variety of affordable supplemental health, Medicare supplement, or individual medical coverage plans. You may even protect your paycheck with disability insurance to help cover monthly expenses.

Work with John Shaffer in Pensacola, FL to get a health insurance quote and choose a plan designed to fit the needs of a family, individual, or senior citizen.

Start your medicare supplement online insurance quote.

Start your hospital income online insurance quote.


You work hard for your money, managing it should be easy! Get banking in Pensacola, FL with a State Farm Bank® checking or savings account. Put your cash to work in an interest checking account with minimal requirements, or save your dollars in a higher-yield Money Market savings account. You have options. Plus, online banking is so easy through our award-winning* State Farm® Mobile App or mobile web.

Talk with John Shaffer in Pensacola, FL to get more information about State Farm Bank and online banking.

* 2019 Mobile Web Award winner: Best Insurance Mobile App and Best Bank Mobile App


Call or email an agent to learn more about online banking.


Let State Farm® support your financial future with an investment through annuities in Pensacola, FL. Immediate annuities may guarantee an income for life, while tax-deferred annuities could help increase your retirement savings. Selecting the best annuity option depends on your financial goals and market conditions. Create a future stream of income or payments with an investment option that grows for you. State Farm can help clear the confusion and misinformation out there when it comes to annuities.

Talk with John Shaffer to get more information about annuities in Pensacola, FL that support your financial goals.

Call or email an agent for investment information.

Mutual Funds

Invest in your future and help meet your goals with State Farm® Investment Planning Services. You’re offered a variety of account types and multiple investment products. Feel free to check the investment firm or professional’s background at FINRA's Broker Check®.

Talk with John Shaffer to get more information about mutual funds in Pensacola, FL and financial opportunities.

Call or email an agent for investment information.

About Me:

  • State Farm Agent in Pensacola, FL
  • State Farm Chairman's Circle Qualifier
  • State Farm Ambassador Travel Qualifier
  • MDRT Qualifier
  • Auburn University, Electrical Engineering 1994
  • Downtown Rotary Club Past President
  • Big Brothers Big Sisters Past Board Member and Mentor
  • Switch and Save on Insurance in Pensacola, Perdido, FL
  • Home Insurance and Renters Insurance in Pensacola, FL
  • Focus on Auto Insurance and Home Insurance
  • Relocations- Pensacola, Gulf Breeze, Navarre, FL
  • Insurance in Pensacola, Perdido, Pensacola Beach, FL
  • Auto Insurance in Pensacola, Gulf Breeze, Navarre, FL
  • Life Insurance- Pensacola, Pensacola Beach, Perdido, FL
  • Car Insurance in Pensacola, Gulf Breeze, Navarre, FL
  • Business/Commercial Insurance in Pensacola, FL

Our Mission:

We take State Farm's mission statement seriously: To help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We focus on Auto Insurance, Home Insurance, Renters Insurance, Life Insurance and Business Insurance throughout the Pensacola, FL area including Pensacola Beach, Gulf Breeze, and Navarre, FL.

Our Team:

Team Member Profile Photo Katherine Flakes
Katherine Flakes
Account Manager
I am originally from Savannah, Georgia, but I have called Pensacola home for 14 years now. I graduated from Pensacola State College with a degree in Business Management. I love working in the insurance field. I am licensed in personal, commercial, life, and health insurance. I am also a notary public. I enjoy helping families understand insurance. When I am not working, I am spending time with my son, who loves to be outside at the beach.
Team Member Profile Photo Eric Sewell
Eric Sewell
Multiple Line Representative
Hi! I am licensed in Auto, Home, Life, and Health insurance in both Florida and Alabama and I enjoy serving our community by helping our State Farm customers understand their insurance and financial services needs. Give me a call!
Team Member Profile Photo Drew Miller
Drew Miller
Customer Relations Representative
Although I was born in New Jersey, I consider myself a Pensacola native. I am a student at the University of West Florida - pursuing a degree in Accounting. I am licensed in Auto, Home, and Health. This community has supported me for 18 years, so I want to use my position at the John Shaffer Insurance Agency to give back and support this community as much as I can. Give me a call and let us see how we can achieve our goals together.
Team Member Profile Photo Debra Russell
Debra Russell
Office Manager
I moved with my husband from chilly Northern Michigan recently and am so happy to call Pensacola home. My degree is in Business Administration from the University of Wisconsin-Green Bay (Go Packers). I am thrilled to be part of the John Shaffer Insurance Agency. In my free time, I enjoy exploring this exceptional area, including the vibrant downtown and the beaches. I am also excited to be closer to my two sons in the St. Pete area.
Team Member Profile Photo Austin Van Norman
Austin Van Norman
Customer Relations Representative
I was born and raised in Pensacola and have come to love this part of Florida very much. I graduated from the University of West Florida in 2019 with dual business majors in Management/Marketing and Business Management. I can assist you with your auto, homeowners, and health insurance needs. In my spare time, I enjoy water skiing, working on my aquariums, and bodybuilding.
Team Member Profile Photo Isaac Thibodeau
Isaac Thibodeau
Customer Relations Representative
I moved to Pensacola in the summer of 2018 after growing up in Wiscasset, Maine. I am licensed in Auto, Home, and Health insurance. I absolutely love working with people and strive to help them solve problems to the best of my ability. I enjoy reading, writing, and going on adventures with my beautiful bride.
Team Member Profile Photo Tanya Shaffer
Tanya Shaffer
Customer Service Representative
I was born and raised in Nashville, but love living on the Gulf Coast where I have lived with my husband and two boys for 15 years. I am licensed in Auto, Homeowners, and Health insurance. In my spare time, I enjoy playing tennis and traveling!
Team Member Profile Photo Marce Fullen
Marce Fullen
Customer Relations Representative
I grew up in a military family, but have always called Warner Robins, Georgia home. I settled in the Panhandle 13 years ago. Previously, I served the public as an EMT/Dispatcher. I am passionate about non-for profit organizations and giving back to the community. I am licensed in Auto, Home, and Health insurance. I love being a part of the John Shaffer team and helping the families we insure. In my spare time, I enjoy traveling and making memories with my family and friends.
Team Member Profile Photo Robin Denise Hodnett
Robin Denise Hodnett
Customer Relations Representative
I have worked for State Farm agents since February 2001 and am licensed in Property, Casualty, Life and Health Insurance in Georgia and Florida. I love being part of a team like the one we have at John Shaffer State Farm, and being able to help others. I have a son, daughter and son in law and will soon be adding a grandson in January 2018! I love boating, cooking, travel, my fiance and my 2 dogs, as well as working with my daughter with Corporate Event Planning.
Team Member Profile Photo Dakota Simpson
Dakota Simpson
Multiple Line Representative
While I am originally from Michigan, I consider myself a native to the panhandle. I attended and attained a Bachelor degree from the University of West Florida. I am licensed in Auto, Home, Life, and Health insurance. I enjoy serving our community by helping our State Farm customers understand their insurance and financial services needs.
Team Member Profile Photo Jason Wells
Jason Wells
Customer Relations Representative
I moved to Pensacola full-time in the summer of 2018, shortly after getting married, in order to finish my degree. I am licensed in Auto, Home, Life and Health insurance in Florida. I love being able to work in and around the great community of Pensacola. In my spare time I enjoy hiking, fishing, and sports.
Team Member Profile Photo Brandon Williams
Brandon Williams
Customer Relations Representative
I was born and raised in Milton, FL and would not want to live anywhere else. I graduated from Troy University in 2017 where I acquired a degree in Global Business with a concentration in Risk Management and Insurance. I am currently licensed in home and auto insurance. In my free time I enjoy hunting, fishing, boating, watching Auburn athletics and spending time with my wife and our new golden retriever puppy, Baker!
Team Member Profile Photo Brad Van Pelt
Brad Van Pelt
Customer Relations Representative
Team Member Profile Photo Ed Stallworth
Ed Stallworth
Customer Relations Representative

Agent's Credentials and Licenses:


We're Hiring

It could be the beginning of an exciting career.
This opportunity is about potential employment with an independent contractor agent who solicits application for State Farm products and services, and does NOT result in employment with any of the State Farm Companies. The employment selection decision, terms and conditions of employment (such as compensation and benefits) are all determined solely by the independent contractor agent.


Investors should carefully consider investment objectives, risks, charges and expenses. This and other important information is contained in the fund prospectuses and summary prospectuses which can be obtained by visiting the prospectus page on Read it carefully. AP2020/03/0336

Securities distributed by State Farm VP Management Corp.

Securities Supervisor address: 215 S Monroe St Ste 801 , Tallahassee, FL 32301-1858 Phone: 850-577-5601

State Farm Bank , F.S.B., Bloomington, Illinois, is a Member FDIC and Equal Housing Lender. NMLS ID 139716. The other products offered by affiliate companies of State Farm Bank are not FDIC insured, not a State Farm Bank obligation or guaranteed by State Farm Bank, and may be subject to investment risk, including possible loss of principal invested. The Bank encourages any interested individual(s) to submit an application for any product(s) offered by the Bank. We also encourage you to obtain information regarding the Bank's underwriting standards for each type of credit or service offered by visiting or by contacting the Bank at 877-SF4-BANK (877-734-2265). Callers who are hearing or speech impaired should dial 711 or use a preferred Telecommunications Relay Service. To apply for a Bank product, you may also see your participating State Farm agent.

State Farm Bank Logo
Federal Deposit Insurance Corporation Logo
Equal Housing Lender Logo

Life Insurance and annuities are issued by State Farm Life Insurance Company. (Not Licensed in MA, NY, and WI) State Farm Life and Accident Assurance Company (Licensed in New York and Wisconsin) Home Office, Bloomington, Illinois.

State Farm VP Management Corp. is a separate entity from those State Farm entities which provide banking and insurance products. Investing involves risk, including potential for loss.

Neither State Farm nor its agents provide tax or legal advice. Please consult a tax or legal advisor for advice regarding your personal circumstances.