State Farm® values your privacy. This notice describes how we collect, use, secure and share non-public personal information. We are providing this notice as a result of your involvement in a claim with one of our customers and is provided whether or not you are an existing State Farm customer. You might receive this notice because you were involved:
- In an automobile accident with a State Farm insured as the driver of another vehicle,
- As a passenger in a vehicle involved in a claim with a State Farm insured,
- In a claim recorded under a State Farm Homeowners policy.
It is possible State Farm customers may receive this notice and a separate privacy notice by virtue of being a State Farm insurance policyholder or owner of a financial services product.
Our privacy principles
- We do not sell consumer information.
- We do not provide consumer information to persons or organizations outside our State Farm family of companies who are doing business on our behalf, for their own marketing purposes.
- We contractually require any person or organization providing products or services to consumers on our behalf to protect the confidentiality of State Farm consumer information.
- We may share consumer information and permit others to use that information if you give us your consent, it is necessary to complete a transaction you request or it is otherwise permitted by law.
- We do not share consumer medical information with anyone within the State Farm family of companies, unless you expressly authorize it or we are permitted or required by law to do so.
Information we may collect
We collect and use information we believe is necessary to administer our business and to provide you with service. We may collect and maintain several types of consumer information needed for these purposes. For example, we collect information:
- From you, through written correspondence and telephone or in-person interviews, such as your address and phone number.
- From non-State Farm companies, such as your driving record and claim history.
How we use information about you
We use consumer information to process claims and provide services you request.
We may share information about our experiences with you within our State Farm family of companies and with State Farm agents to better serve you and to assist in meeting your service needs. We may also disclose consumer information about you to persons or organizations inside or outside our family of companies with your consent or as necessary to complete a transaction you request or as permitted or required by law. We share consumer information as necessary to handle your claim and to protect you against fraud and unauthorized transactions.
State Farm protects consumer information
We maintain physical, electronic and organizational safeguards to protect consumer information. We continually review our policies and practices, monitor our computer networks and test our security to help ensure the safety of consumer information.
You may also obtain information about financial products and services offered by the State Farm family of companies by contacting any State Farm agent or viewing online information at statefarm.com®.
Your right to know personal information
As an individual, you have certain rights to know what personal information we've recorded:
- Once we have received a written request for access to recorded personal information which is reasonably locatable and retrievable, within 30 days we will:
- inform you of the nature and substance of the recorded personal information in writing, by telephone or by other oral communication.
- permit you to see and copy, in person, the recorded personal information (except medical-record information) which applies to you or provide you with copies of this information by mail, whichever you prefer.
- inform you of the persons, if recorded, to which the personal information (except medical-record information) has been disclosed in the two years prior to your request. If the identities have not been recorded, we will provide you with the names of those insurance institutions, agents, insurance-support organizations or other persons to whom such information is normally disclosed.
- provide you with a summary of the procedures by which you may request correction, amendment or deletion of recorded personal information.
- Medical-record information — Subject to a few state exceptions, medical-record information provided by a medical-care institution or a medical professional generally will be disclosed by State Farm to a medical professional whose name and address you provide us and who is licensed to provide medical care for the conditions to which the information applies.
- State Farm may charge you a reasonable fee to cover the costs incurred in providing you with a copy of recorded personal information. If the information applies to reasons for an adverse underwriting decision, there will be no charge.
- In some circumstances, our obligations to you regarding access to recorded personal information may be satisfied by referring you to an insurance-support organization.
- Your rights regarding access to recorded personal information apply to the information collected and maintained in connection with insurance transactions. These rights do not extend to information collected in connection with or in reasonable anticipation of a claim or civil or criminal proceeding.
Your right to correct personal information
As an individual, you have the following rights in regard to the correction, amendment or deletion of recorded personal information:
- Within 30 days of receiving your written request to correct, amend or delete any recorded personal information we have, State Farm will:
- correct, amend or delete the portion of the recorded personal information in dispute or
- notify you of our refusal to make the correction, amendment or deletion, the reasons for the refusal and your right to file a protest statement.
- If the recorded personal information is corrected, amended or deleted, you will be notified in writing and this information will be furnished to:
- any person you've designated who may have, within the preceding 2 years, received such recorded personal information.
- any insurance-support organization whose primary source of personal information is insurance institutions, if it has systematically received recorded personal information about you from us within the preceding 7 years, unless this information is no longer maintained.
- any insurance-support organization that furnished the personal information that has been corrected, amended or deleted.
- If you disagree with a refusal to correct, amend or delete recorded personal information, you may file a:
- concise statement setting forth what you think is the correct, relevant or fair information and
- concise statement of the reasons why you disagree with the refusal to correct, amend or delete recorded personal information.
- If you file either of the statements described above, State Farm will:
- file the statement with the disputed personal information and provide a means by which anyone reviewing the disputed personal information will be made aware of the statement and have access to it.
- in any subsequent disclosure of the recorded personal information that is the subject of disagreement, clearly identify the information in dispute and provide the statements that have been filed.
- furnish the statement to any of the three categories of persons and organizations covered in the second bullet.
- Your rights regarding the correction, amendment or deletion of recorded personal information apply to the information collected and maintained in connection with insurance transactions. These rights do not extend to information collected in connection with or in reasonable anticipation of a claim or civil or criminal proceeding.
Finally, we feel you should know that insurance-support organizations, which furnish personal information to insurance companies, may retain copies of this information in their files and may disclose the information to others.
You may exercise your right to correction by submitting a written request using one of the following options.
- Writing us at:
Attention: Enterprise Compliance & Ethics - Office of Privacy, C-2
PO Box 2322
Bloomington, IL 61704-2322
- Emailing us at firstname.lastname@example.org (Please include your first name, last name and address.)
Last revised 8/22