Have Insurance Questions? We've got answers.
Find answers to your most common State Farm® online insurance questions.
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For security reasons, each statefarm.com online account can only be listed in one name and date of birth. Each named insured on the policy may register their individual online account.
Why Can't I See My Policy Online? Why am I Getting a Message That I am Not Authorized to View the Policy?
The agent's office does not have you listed as a named insured on the policy. Please contact your agent to have this corrected.
The bank account is not active or not listed in the caller's name. Please contact State Farm Bank® at 877-SF4-BANK (877-734-2265).
Business accounts do not have online access at the present time, but there are plans to include them in the future.
Insurance cards can be printed online or you may also request the ID card to be mailed to you. To print the insurance card online, please login to your online account, select the auto policy in reference, and then click the View/Print Documents link on the Auto Policy Information page. Once you access our Document Center, the electronic document will be titled "ID Card..."
To request that the insurance card be mailed to you, please click the Request Insurance Cards link that appears on the Auto Policy Information page or you may contact your agent.New policyholders who purchased insurance online can download temporary insurance cards and binders by clicking on the link contained in your confirmation email or by going to your online secure messaging mailbox. This information is only available for 30 days after purchasing the policy online.
Because of technical limitations, the declaration page is not available online but may be provided by your agent. Some coverage information is available by clicking on your policy number under your My Account page; however, this information does not constitute proof of coverage.
Yes, you may request changes to your coverage online; however, the request will be forwarded to your agent for processing. To do the online request, you must log onto your account and select the policy you want to change, and then select the Quote/Change Coverages link on that page.
You can only do a request that will be sent over to your agent's office for processing. To do this request, you must log onto your account and select the policy you want to change, and then select the Add a Driver link on this page.
Note: Paperless billing is only available for customers that utilize a State Farm Payment Plan (SFPP) to pay their insurance premium.
Once you have logged onto your online account, click the "+" next to your State Farm Payment Plan and then select Manage paperless billing. Click the checkbox by Discontinue your SFPP account paper bills ... and the preference to Receive email notice ... will automatically pre-select, if not already chosen. Then click on Apply. Your billing preference will be applied to your next billing statement.
It could take up to 24 hours for a payment made in your agent's office to reflect online. If it has been 24 hours, please contact your agent's office. (Note: To see the most recent payment made, you may click on the policy number and look at the most recent payment.)
State Farm's toll-free number is 855-733-7333.
Complete the registration process for online policy access. You will be able to access information for all of your policies and accounts within 48 hours.
Once you have registered, you will be able to view your current insurance bills, submit electronic payments, view bill and payment history, choose to receive emails when your bills are ready for viewing, and elect to stop paper bill delivery for SFPP account(s); all in one convenient location.
Only the owner or "named insured" of a policy can be given access to that policy. Please contact your State Farm® agent for questions about ownership or names on a policy or account.
Examples of Policy Ownership or Being the "Named Insured": Mary would like to view both her life insurance and her husband Ed's life insurance on her statefarm.com® online account summary. However, Mary is not listed as an owner on Ed's policy, and therefore cannot view his policy on her account summary.
Ed can request his life policy for online viewing. He will need to complete the registration process, to create his own unique customer ID, using his own customer information.
However, both Mary and Ed can request access to the same auto policy or homeowner's policy on which they are both a named insured.
We offer an option to receive email notification when your electronic bills are ready.
How to start or stop email notices:
- Login to Insurance Bill Pay
- Select the "Preferences" tab.
- Click the check box next to "Receive email notices when new bills are prepared."
- Verify your email address, correct as needed.
- Click the Apply button.
You must have your policy(ies) and/or SFPP account(s) enabled for online access to view and pay your bills online.
There are limitations on how far past the due date payments will be accepted online. This varies by policy and bill type. Only bills listed on the "Bills and Offers" page with an available Select box are eligible for online payment.
It is possible that there no bills have been prepared for your policy. To verify, check your History page; the message "There is no prior bill and payment activity for this policy/account." will be displayed below your policy number." If you sign up to receive an email notification on the Preferences page, you will be notified when your bill is prepared.
Not all notice types will be available for payment via Insurance Bill Pay (IBP); this includes SFPP or Life Recurring Monthly accounts, some cancellation notices, and some notices that include a Renewal Coverage Offer. If you have a question regarding a particular notice that is not presented on IBP, please contact your State Farm agent.
The payment methods available online are Electronic Funds Transfer (EFT) from your checking/money market or savings accounts; and Visa®, MasterCard®, American Express®, or Discover®. The allowed type of payment account will be noted on your Provide Payment Information page for the bills you have selected to pay.
Choose "Pay Insurance Online" above your list of insurance policies.
It is possible that no bills have been prepared for your policy. To verify, check your History page; the message "There is no prior bill and payment activity for this policy/account." will be displayed below your policy number." If you sign up to receive an email notification on the Preferences page, you will be notified when your bill is prepared.
- If you are new to Insurance Bill Pay you will be asked to review and Accept the Terms and Conditions of Use.
- You will then be directed to Insurance Bill Pay "Bills and Offers" page. Choose the specific bill(s) you want to pay, click "Pay Selected Bills."
- Complete your payment information on the Provide Payment Information page; enter information for your bank or credit card account(s), choose your Payment account, Payment Date, validate the amount to pay, and click Continue.
- Authorize your payments on the Authorize Payment page: review the payment information, accept the Terms and Conditions, and click Make Payment to submit your payments.
- A confirmation page will be displayed.
A. If the confirmation page does not display, please wait 15 minutes and check your History page; confirmation numbers will display on this page when processing is complete.
Processing begins on the payment date of your payment. Generally, your policy/account will be credited the same business day your payment is processed. You may refer to Terms and Conditions of Use and FAQs for more detail.
Funds will be withdrawn from your bank account one business day after your payment date. In most cases, charges to your credit card will be processed the same day as your payment date. Authorized payments will be reflected online within 24 hours. However, because payments are processed nightly Monday through Friday, the Policy Amount Due listed on your Policy Information page may not reflect the payment for up to two business days.
Information about Duplicate Payments
Two or more payments made on the same insurance policy or State Farm Payment Plan (SFPP) account, for the same dollar amount, and processed on the same business day are treated as duplicate payments. In order to minimize the impact to you, State Farm handles duplicate payments as follows:
- Only one (1) payment will be processed if multiple payments are made using the same bank account and submitted within 15 minutes of each other.
- All payments will be processed if different bank accounts and/or credit cards are used for each payment.
- All payments will be processed if one or more credit cards are used. If only one credit card is used and the payments were submitted within the same calendar day, you will be contacted by email and given instructions on how to receive a refund if a duplicate payment was not intended.
Generally, all payments received by mail, electronically, or via your agent are displayed on your Insurance Bill Pay History page.
Your State Farm agent is in the best position to answer specific policy and payment questions.
Please contact your State Farm agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are also available on the details page of your bills.