Find answers to your most common Drive Safe & Save questions.
Drive Safe & Save Mobile Mobile Troubleshooting Tips OnStar
Enrolling in Drive Safe & Save may help you get an auto insurance discount up to 30% based on how you drive.footnote You get a discount of about 5% just for enrolling! Each product option offers different safety and security features. Please talk to your State Farm® agent or explore the details under the Drive Safe & Save Mobile and OnStar FAQs for more information.
Drive Safe & Save is always a discount and does not surcharge your policy. The Drive Safe & Save discount is based on your annual mileage and, for Drive Safe & Save Mobile, basic driving characteristics.
Your discount may vary from term to term based on your actual driving, but it will always be a discount on your policy.
If you currently receive a premium reduction for low estimated annual mileage (under 7,500 miles annually for personal use) and your car is actually driven more than that, your premium may increase at a future policy renewal to reflect your actual mileage.
Please contact your State Farm® agent if you have further questions or for more information.
The Drive Safe & Save discount does not take into account tickets or accidents. Drive Safe & Save collects actual miles driven and, with Drive Safe & Save Mobile, basic driving characteristics to calculate the discount.
Your discount is adjusted at each policy renewal (typically every six months). Changes in your driving will be reflected in your discount amount, so your discount amount can increase or decrease at each renewal.
You can see your current discount amount and calculated annual mileage on your Drive Safe & Save account page. This information will be updated at each auto policy renewal (typically every 6 months). Just log in with your statefarm.com® user ID and password.
Drive Safe & Save Mobile customers can also view some of this information on the Drive Safe & Save smartphone app.
Your Drive Safe & Save discount includes any previous mileage-based premium reduction. If you previously received a reduction for low estimated annual mileage (under 7,500 miles annually for personal use), the Drive Safe & Save discount amount will include this premium reduction. Please note that if you currently receive a premium reduction for low estimated annual mileage (under 7,500 miles annually for personal use) and your car is actually driven more than that, your premium may increase at a future policy renewal period.
No. Drive Safe & Save is optional and is car specific. You can make the decision to enroll for each individual household car.
Drive Safe & Save is strictly an optional discount program. Customers who choose not to participate will continue to have their auto policies rated based on the annual mileage estimates provided to State Farm.
If you’re currently enrolled in Drive Safe & Save in California, on your first renewal on or after April 1, 2019, your Drive Safe & Save discount will be replaced with a different way to collect your actual miles driven. Rather than you reporting your mileage prior to each renewal or using an OnStar plan, State Farm will receive mileage readings for your car from a third party vendor annually.
Please contact your State Farm agent if you have further questions or for more information.
Your discount is based on your annual mileage and driving characteristics.
After each trip, the Drive Safe & Save app shows you a map of your route and driving events along the way. While not everything the app shows you impacts your discount amount, they all contribute toward you being the safest driver you can be.
Just text SAVE to 78836 to get a link to download the app in Google Play or the App Store. If you are able to download the app, your phone is compatible!
Ineligible phones will see a message saying the device is not compatible. Features required for participation include:
You must have the Drive Safe & Save app downloaded on at least one phone to qualify for the discount. To get the most from your discount opportunity, each driver of your car should download the Drive Safe & Save app and log in. Don’t worry, they won’t need to go through the setup process – they just need to log in.
You will use the same user ID and password for all State Farm applications: statefarm.com, the State Farm mobile app, and the Drive Safe & Save app.
We take our customers’ security very seriously, which is why you are required to log in each time you want to view your trips, scores, or otherwise interact with the app. You can set up Touch ID (fingerprint ID) or Face ID with the Drive Safe & Save app.
You do not need to sign into the app to record a trip. Once your setup is complete, trips will record automatically with your Bluetooth and Location services enabled.
Not necessarily. If you wish to limit your battery usage, you have the option to turn Bluetooth and Location services off when you are not driving. However, it is imperative that you turn these on before starting each trip to ensure all driving data is captured.
Leaving your Bluetooth on allows the app to automatically start a trip when you begin driving, and turning Bluetooth off removes this functionality. If your Bluetooth is not on during a trip, it will not record.
There are three settings available for iPhone location services: “Never”, “While Using the App”, and “Always”. Drive Safe & Save runs in the background to start, record, and stop trips. You don’t need to log in or bring the app up to record trips. This means it needs to use the “Always” setting versus the “While Using the App” option.
Here’s a run-down of what each setting means:
Never: This feature makes it so the application in question can never access your location for any reason at all.
While Using the App: This feature makes it so the application in question can only ever access your location when it’s open and in the foreground.
Always: This feature makes it so the application in question will always have access to your location whenever it wants to, whether the application is open in the background or not. The Drive Safe & Save app isn’t really “Always” using your location services, but when it does, the app will be running in the background.
Not necessarily. If you wish to limit your mobile data and battery usage, you have the option in the app settings to share your data only when there's a Wi-Fi connection.
Keep in mind, if you do not connect to Wi-Fi, your trips will stay on your phone until you do. This could cause a delay in seeing your trips, and if your phone’s memory is full, your trips may not be stored.
The Bluetooth beacon is a small device which allows for the collection of your driving data while in your car. It stays in your car and allows your phone and the Drive Safe & Save app to record trips in your car automatically – no logging into the app. This way, you know the only trips being recorded are those in your car – not when you’re using public transportation, ride sharing, etc.
The Bluetooth beacon will typically arrive at your primary mailing address within 5 days. Don't worry – the initial discount is added to your policy by your agent – there's no waiting to receive that in the mail!
You can check your primary mailing address on file by logging into your statefarm.com account, then clicking navigating to Profile & Preferences. After clicking "Edit address" on the Profile & Preferences screen, you'll have the option to make sure your mailing address for all policies and accounts are accurate.
If you don’t have your beacon within 5 days, just contact us 24/7 at 888-559-1922 to re-order.
Using the sticker on the back of the Bluetooth beacon to adhere to your windshield is not a requirement, but is strongly recommended. We understand some local laws, vehicle sensors, or vehicle upgrades (e.g. tinting) may prevent you from mounting the beacon to the windshield behind your rearview mirror. If this is the case, choose another sturdy, stationary location to stick the beacon, making sure not to adhere it to a surface it may damage.
Please understand the trip data captured may be incomplete if you choose not to mount the beacon at all.
The Bluetooth beacon has an expected battery life of 3-4 years. If the light does not display on the Bluetooth beacon when the button is held down, a replacement may be needed. Just call us 24/7 at 888-559-1922 to troubleshoot and request a replacement.
Yes, the Bluetooth beacon is paired to the app, not your phone's Bluetooth settings. If you have paired the beacon to your phone's Bluetooth settings, please disconnect the Bluetooth beacon from your phone's settings and pair it within the app. You can call us 24/7 at 888-559-1922 for assistance.
You can safely dispose of the beacon at any electronics recycling facility.
Yes. An odometer reading and odometer photo is required for setup and prior to each renewal.
You must provide an odometer reading prior to each policy renewal (typically every 6 months). State Farm will remind you when this action is required.
The easiest way to report your odometer reading is through your Drive Safe & Save app. You can also report on statefarm.com or by contacting your State Farm agent.
Submitting a photo of your odometer provides visual documentation to confirm the reading you entered manually.
Yes. State Farm may use a third-party source to validate your entered odometer reading.
Yes. You must complete setup in the app for each car enrolled in Drive Safe & Save Mobile.
Yes. To get the most from your discount opportunity, each driver of your car should download the app and complete setup. A named insured on the car must log in to the app with his or her statefarm.com user ID and password for that car.
When multiple phones linked to a beacon are in a car at the same time, only one will record the trip - the first one to connect to the beacon.
Location is used in conjunction with the accelerometer and other sensors to measure speed, turning, braking, acceleration, time of day, and miles driven. Location is also used to provide you useful maps of your trips so you can see where you may need to improve some driving habits. Remember – the safer you drive, the more you can save!
This location information does not impact your Drive Safe & Save discount.
No. If you uninstall the app, we will not be able to collect data and you will be in jeopardy of losing your discount. At least one smartphone per car must have the app downloaded and connected to the Bluetooth beacon to qualify.
For inquiries regarding only the FCC regulatory information of the Bluetooth beacon, contact:
Cambridge Mobile Telematics
101 Main Street, 14th Floor
Cambridge, MA 02142
Available for shipment in the United States only.
Model: Drivewell Tag Lite FCC ID: 2AFGD-DWTAGV18
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by Cambridge Mobile Telematics could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Your discount is based on mileage and basic driving characteristics. The number of miles collected by the Drive Safe & Save app will be validated against the odometer readings you provide prior to each policy renewal. Your basic driving characteristics are determined using information recorded by the Drive Safe & Save app. You may take a trip that the app does not capture accurately, but your basic driving characteristics can still be determined from the trips the app does capture. To get the most from your discount opportunity, ensure as many trips as possible are recorded by bringing your phone on all trips and leaving Bluetooth, Location, and data on.
If you still need help, contact us 24/7 at 888-559-1922.
It’s possible you don’t have a strong wireless connection.
If your phone’s Wi-Fi setting is on and you don’t have a strong signal, try moving somewhere with a strong signal or turning off Wi-Fi to send the odometer reading (and image) over cellular data.
If your phone’s Wi-Fi setting is off and you don’t have a strong cellular signal, try moving somewhere with a strong cellular connection or try turning your Wi-Fi in an area with a strong wireless signal.
Make sure your Bluetooth and location are enabled. If they are, try tapping them off and on again and retry setup. If you still cannot see your beacon within the app, call us 24/7 at 888-559-1922.
You can tell your Bluetooth beacon is working if the light illuminates when you hold down the button, and your trips appear within the app. If not, call us 24/7 at 888-559-1922.
Call us 24/7 at 888-559-1922.
You must be a listed named insured on the auto insurance policy to see the car in the app under your user ID. A named insured for the car must log in with his or her statefarm.com user ID and password for that car to appear within the app.
Contact your State Farm agent for car eligibility questions.
Please note, if you have recently changed cars, there may be a processing delay before your new car displays.
To see trips and scores, you must have completed setup plus recorded at least one trip. Try taking a trip after logging into the app. You should see your trip there the next time you log in after your trip. If not, please call us 24/7 at 888-559-1922.
You can access the Drive Safe & Save account page on statefarm.com and click the "Update Contact Preferences" link for each car.
If you replace the car on your auto policy, simply move the Bluetooth beacon from your previous car to your new car.
There may be a processing delay before your new car displays. Once you can see your new car in the app and your Bluetooth beacon ID is available to be selected in the setup process (typically 48 hours after your new car displays in the app), complete setup with your Bluetooth beacon in your new car.
If you replace your phone, you may use the same Bluetooth beacon. Simply download the Drive Safe & Save app on your new phone and log in.
You may be able to participate in Drive Safe & Save Mobile. Text SAVE to 78836 to see if your phone is compatible.
To participate in Drive Safe & Save with OnStar, an OnStar plan and enrollment in OnStar Vehicle Diagnostics (OVD) is required. You may enroll in Drive Safe & Save with OnStar as long as you plan to activate your OnStar plan and OnStar Vehicle Diagnostics within 30 days of enrolling in Drive Safe & Save.
State Farm will request odometer information from OnStar approximately 30 days after you sign up for Drive Safe & Save. If you do not activate your OnStar plan and enroll in OnStar Vehicle Diagnostics, we will remove the initial participation discount retroactive to the effective date it was added, which could result in a balance due.
Please contact your State Farm agent for more information.
The best way to find out about activating OnStar or enrolling in OnStar Vehicle Diagnostics (OVD) is to either:
You can see your current discount amount and calculated annual mileage on your Drive Safe & Save account page. This information will be updated at each auto policy renewal (typically every 6 months). Just log in with your statefarm.com user ID and password.
Your discount is adjusted at each renewal (typically every six months), and will be based on odometer readings collected during your enrollment in Drive Safe & Save.
State Farm will request up to the six most recent historical odometer readings on your car but will not use any odometer readings that occurred prior to the date you purchased it.
Drive Safe & Save is always a discount and does not surcharge your policy. The Drive Safe & Save with OnStar discount is based on your annual mileage calculated from collected odometer readings.
If you currently receive a premium reduction for low estimated annual mileage (under 7,500 miles annually for personal use) and your car is actually driven more than that, your premium may increase at a future policy renewal period.
If you're unable to find what you're looking for here, you can contact OnStar for further assistance by pressing the OnStar button in your vehicle, calling 888-4-ONSTAR (888-466-7827), or visiting OnStar.com.
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