Helpful tips: How to choose an auto body shop after an accident
Need an auto repair shop after a crash? Discover helpful tips to choose a reliable, quality shop that helps fit your needs and gets you back on the road.
Overview: If your car is damaged in an accident, selecting the right auto repair shop can feel stressful. Choosing a shop you trust helps ensure your car is fixed properly, costs are fair and your experience is smooth. Here are some helpful tips to help make your decision easier, focusing on repair quality, warranties, costs, reputation and convenience.
After you file an auto insurance claim, one of the most important decisions is where to have your vehicle repaired. While insurance companies may suggest certain shops, the final choice is always yours. Knowing these tips can help you feel more comfortable throughout the repair process and in selecting a repair facility for your needs.
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How to pick an auto body shop
1. Talk with your insurance agent or company about preferred facility programs
Many insurers, like State Farm, offer programs such as their Select Service shops. These programs help customers find auto repair shops in their area that have been prescreened for quality, customer service, warranties and timely repairs. These network shops, sometimes called Direct Repair Programs (DRP), typically meet high standards and may offer added conveniences like vehicle pick-up and delivery. Using a network shop may help streamline repair and billing. Remember, the final decision on where to get your car repaired is always yours.
2. Compare repair warranties
Warranties can vary. Some shops offer lifetime warranties on repairs and paint jobs, while others may provide coverage for a limited time or specific services. Ask each shop exactly what their warranty includes, if it applies nationwide and how claims work if unexpected issues arise. Good warranties can help alleviate the stress if problems appear after the initial repair.
3. Understand what parts they will use
Repairs can involve original equipment manufacturer (OEM) parts, aftermarket parts, recycled parts or reconditioned parts. Insurance estimates may use aftermarket parts to lower costs. If you prefer OEM parts, discuss this with both your insurance company and the auto repair shop. You might need to pay the difference between OEM and aftermarket costs depending on your policy and state laws. Clarify part choices in advance to avoid surprises later.
4. Verify credentials and certifications
Look for shops with national certifications such as I-CAR Gold Class or Automotive Service Excellence (ASE). These certifications indicate the shop’s technicians are trained to meet industry standards for safety and repair quality. Manufacturer-specific certifications are also a positive sign. Verified credentials can mean better-trained staff and higher repair quality.
5. Check the shop’s reputation
Research each auto body shop’s reputation before deciding. Read online reviews on Google, Yelp or Better Business Bureau (BBB) for honest feedback. Ask friends, family or your trusted mechanic for recommendations. Consistent positive reviews and strong word-of-mouth are good indicators the shop delivers quality work and good customer service.
6. Ask about insurance experience and billing
Some auto repair shops work directly with insurance companies to handle the paperwork and billing, which can simplify the process for you. Ask if the shop regularly works with your insurer and how they manage communication if additional damage is found during repairs. Direct billing may also help speed up your repair timeline.
7. Get a clear explanation of the repair process
When deciding how to choose an auto body shop, ensure each shop clearly explains how they will repair your car:
- How will they assess the damage?
- What parts will be used?
- What steps are involved if additional damage is discovered?
Transparent shops keep you informed and help avoid unpleasant surprises.
Quick Checklist: Tips on how to choose an auto body shop you trust
Making your final decision
Take time to research and compare auto body shops before committing. Ensure the shop meets your standards for quality, service and convenience. If you have questions about your repair options or the claims process, contact your State Farm agent for guidance. Knowing how to choose an auto repair shop after an accident may help you feel confident, ensure quality repairs and get you safely back on the road.
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The information in this article was obtained from various sources not associated with State Farm® (including State Farm Mutual Automobile Insurance Company and its subsidiaries and affiliates). While we believe it to be reliable and accurate, we do not warrant the accuracy or reliability of the information. State Farm is not responsible for, and does not endorse or approve, either implicitly or explicitly, the content of any third-party sites that might be hyperlinked from this page. The information is not intended to replace manuals, instructions or information provided by a manufacturer or the advice of a qualified professional, or to affect coverage under any applicable insurance policy. These suggestions are not a complete list of every loss control measure. State Farm makes no guarantees of results from use of this information.
This article was drafted with the help of AI and reviewed by State Farm editors.
State Farm Mutual Automobile Insurance Company
State Farm Indemnity Company
Bloomington, IL
State Farm County Mutual Insurance Company of Texas
Richardson, TX
