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Auto claims questions and answers

What happens after filing an auto claim and what should you do to make sure you fully understand the process?

Towing a car after accident and making a claim

You’ve been in an auto accident and filed your claim. What happens next and what questions might you run into after filing an auto claim? Janet Ruiz with the Insurance Information Institute offers some insight into what to expect with your auto claims questions.

What’s a common mistake people make after making a claim?

Not keeping a log. That includes, of course, post-accident must-dos but it also means taking notes every time you speak with your agent or adjuster. If you need to ask questions later, you’ll have the correct information in front of you. One other thing: If you have injuries, the adjuster may ask what seem to be personal questions, but that’s part of the process.

What if I am feeling pain days after the accident?

Determine if you need to seek medical attention. Document your symptoms and contact your claims representative as there may be coverage available for medical treatment depending on the coverages you carry.

State Farm has a list of recommended repair shops through their Select Service® Program, but I already have an auto body garage I like. What should I do?

You may choose any shop you want for repairs. However, the Select Service Program is designed to offer vehicle owners additional levels of service. By establishing agreements with collision repairers that offer quality workmanship, guaranteed completion dates, limited lifetime warranties on completed repairs, and pick-up and delivery service, we expect vehicle owners will have a positive experience with the repair process.

Another option for customers is to use the Pocket Estimate mobile app to submit photos of the damage on eligible claims.

Do I need to keep receipts?

Absolutely; keep everything no matter if it ends up being part of the claim or not.

My advice is always to work with your insurance company first; they can provide resources to make the process easier. They’re there to answer your questions and help get you back on the road.

The information in this article was obtained from various sources not associated with State Farm®. While we believe it to be reliable and accurate, we do not warrant the accuracy or reliability of the information. These suggestions are not a complete list of every loss control measure. The information is not intended to replace manuals or instructions provided by the manufacturer or the advice of a qualified professional. Nor is it intended to effect coverage under our policy. State Farm makes no guarantees of results from use of this information.

State Farm Mutual Automobile Insurance Company
State Farm Indemnity Company
Bloomington, IL

State Farm County Mutual Insurance Company of Texas
Richardson, TX

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