AutoPay customers who aren’t enrolled in paperless billing can expect to receive billing statements via email when your bill:
- increases by any amount less than $20 (less than $10 for Florida and Texas customers)
or
- decreases by any amount
Customers must have a valid email address on file to receive an email about these minimal charges. If a customer doesn't have a valid email address on file, a copy of the bill will be stored online in the Document Center.
Note: New York and Tennessee customers not enrolled in paperless billing will receive paper statement if their bill increases by any amount.