There are a few reasons why an automated payment might not occur as scheduled after you enrolled in AutoPay. Here’s what may have happened:
- You enrolled in AutoPay after the bill was created.
A bill that was created before you enrolled in AutoPay must be paid manually. Your AutoPay arrangement will take effect on the next bill.
- Your bill was under $4.
Our billing system won’t send customers a bill if the amount is under $4.
Here are some exceptions:
- It’s the first bill sent on the account.
- The account has a due date change.
- The account has a payment method change.
- A draft was attempted, but there was an issue with the financial institution cause the payment to return.
- We did not receive signed authorization within the provided time frame and the account was removed from AutoPay.