Troubleshooting help

Find answers and get help with common issues related to billing & payments at State Farm®.

Why am I unable to access my spouse's account online? We are listed on the same policy.

Why don't all my completed payments show online?

I enrolled in AutoPay, but my bill wasn’t paid. What happened?

Why can’t I pay my bill online?

Why can’t I see my bill online?

Who do I contact if I have questions about billing or payments?

I requested access to my policy for payment. Why is it not showing up?

I made a payment through my agent. Why do I still have an amount due?