Why can’t I pay my bill online?

There are a few reasons why you might not see an option to pay your bill:

  • You aren't named on the policy or the account, or you aren't listed as an account holder on the payment plan or billing account.
  • A bill notice has not yet been prepared for this policy, payment plan or billing account.
  • You may have already paid your bill, or a scheduled payment is pending. You can verify by logging in to your online account and checking the Insurance Billing and Payment History page.
  • The policy moved to a new billing account and could take up to three business days before it's visible online.
  • The policy isn’t enabled for online viewing or can’t be viewed or paid online. This includes recurring monthly life insurance accounts and some notices that include a renewal coverage offer.

If you cannot make a payment online, contact your State Farm® agent for help.