State Farm® Premier Service® Program

The State Farm Premier Service Program is a customer choice network of participating independent water mitigation and flooring contractors that is designed to help you recover from the unexpected following a covered loss. This program is voluntary for policyholders and can provide:

  • Water removal services (U.S.)
  • Flooring repairs or replacement
  • Workmanship guaranteed for up to 5 years

*This program may not be available in all locations.

Is My Claim Eligible for State Farm Premier Service?

How Does It Work?

  1. Report the loss to your property.

  1. Choose a participating independent contractor; your claim associate can provide you with names of participating contractors. We will notify the independent you select of the assignment.

  1. Schedule an appointment when the independent contractor contacts you.

  1. You approve the estimate and authorize repairs.

  1. You pay your deductible to the independent contractor.

  1. You authorize final payment to the independent contractor upon satisfactory completion of repairs.

What Services Are Included?

Premier Service independent contractors can provide water removal and/or floor repairs and replacements. These vendors will:

  • Respond 24/7
  • Contact you within 1 hour
  • Arrive on site to begin the water mitigation work within 4 hours (in times of high volume, the vendor may take longer than 1 hour to contact you and longer than 4 hours to begin work)
  • Begin when you authorize the work
  • Provide a 5-year warranty on their labor

Can I Use My Own Contractor?

You have the right to choose the independent contractor you prefer. If you have any questions or want to see if the Premier Service Program is available in your area, contact your State Farm agent or claim associate.