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The State Farm® skill for Amazon Alexa

We’ve always been good listeners.

Now we’re even better.

Getting started

Easy. Convenient.
Hands-free

With thousands of agents across the U.S., an award-winning mobile app and website, and 24/7 customer service, we’re here whenever you need us. And now, thanks to Amazon Alexa, you can connect with us in a new and convenient way.

Things you can do with the State Farm skill

After enabling the State Farm skill, say,

"Alexa, open State Farm,"

and then:

To retrieve and pay your auto insurance bill*, say,

”ask State Farm to pay my bill”

”how much is my bill,” or

”pay my bill.”

*Return to referenceYou’ll need a voice PIN and payment method to use this feature.

  • To set up a voice PIN, follow the instructions when you link your account.
  • To establish a payment method, log in to your account.

Only non-payment-plan car insurance bills may be paid with this skill.

To find agents by ZIP Code, say,

"find agents in (ZIP Code),"

”find an agent," or

"find agents near me."

To get your agent’s information1, say

"get agent details,"

"get my agent details," or

"get agent info."

To request an insurance ID card sent by mail1, say

"I want my insurance card,"

"mail me my insurance card," or

"send ID card."

To get your Drive Safe & Save discount2, say,

"get my Drive Safe & Save discount,"

"what is my Drive Safe & Save discount amount," or

"I want my Drive Safe & Save discount."

 

Getting started

Getting the State Farm skill to work with your Alexa devices is quick and easy – three simple steps and start talking.

  1. Download the Amazon Alexa app for your device

    The Alexa app is available for iOS and Android devices.

    Apple Store ImageGoogle Play Store App

  2. Enable the State Farm skill

    • Open the Alexa app and go to "Skills & Games."
    • Search for "State Farm."
    • Tap "Enable."

    You can also visit our Amazon Alexa page to enable the State Farm skill with a web browser, but you’ll still need the Alexa app to link it to your account.

  3. Link your account

    The Alexa App will prompt you to link your State Farm account. Enter your State Farm user ID and password to do that.3

  4. Talk to Alexa

    Say "Alexa, open State Farm" to connect with the State Farm skill within your Alexa device.

    Need help setting up the State Farm Alexa skill? Call 888-559-1922888-559-1922.

 

FAQs

 

The State Farm Alexa skill can:

  • Find agents by ZIP Code.
  • Get your agent’s contact information.
  • Mail you your auto insurance ID card.
  • Get your Drive Safe & Save discount.
 

You don't have to be a State Farm customer to find agents by ZIP Code. Other tasks, including requesting an ID card and retrieving your agent's details, can only be performed by our customers.

 

If you've already enabled the State Farm skill, open the skill within the Alexa app, tap "Settings," and then "Link Account." Enter your State Farm login credentials to link your account to Alexa.

 

Say "Alexa, open State Farm," wait until Alexa says what the skill can do, then give one of these commands:

  • “Get my agent details."
  • "Find an agent near (ZIP Code)."
  • ”Send my ID card."
 

Our Alexa skill can only be linked to one State Farm account at a time. If your household has more than one account holder, only link the account you'd like to manage with Alexa.

 

We want our customers to interact with us however they like. Our Alexa skill makes it possible to perform some tasks with voice commands, which is especially convenient when a computer or mobile device isn't available or desirable. Customers can also connect with us in person, by phone, online, and through our mobile app, so we're pretty much always here when you need us.

 

Your privacy and security are important to us, so we use physical, electronic, and procedural safeguards to protect customer data. Additionally, Alexa users can configure privacy settings to prevent their devices from recording voices.

 

Please contact our technical support at 888-559-1922888-559-1922.

Let’s keep the conversation going

We'll add more Alexa capabilities soon, so check back often. In the meantime, use our app and website to manage your State Farm accounts. Or call customer service at 800-STATE-FARM800-STATE-FARM any time, day or night.

Online, over the phone, or in person. Like a good neighbor, State Farm is there.

 

1Return to reference Requires linking to your State Farm account.

2Return to reference Requires linking to your State Farm account and enrolling in Drive Safe & Save.

3Return to reference Linking your State Farm account is required for accessing information about your specific policies and accounts. If you don't link your account, only the "find an agent by ZIP Code" capability will function.

The information in this article was obtained from various sources not associated with State Farm® (including State Farm Mutual Automobile Insurance Company and its subsidiaries and affiliates). While we believe it to be reliable and accurate, we do not warrant the accuracy or reliability of the information. State Farm is not responsible for, and does not endorse or approve, either implicitly or explicitly, the content of any third party sites that might be hyperlinked from this page. The information is not intended to replace manuals, instructions or information provided by a manufacturer or the advice of a qualified professional, or to affect coverage under any applicable insurance policy. These suggestions are not a complete list of every loss control measure. State Farm makes no guarantees of results from use of this information.