Have Questions? We've got answers.

The State Farm toll-free customer service number is 855-733-7333855-733-7333.

You can contact us at 800-782-8332800-782-8332 (800-STATE FARM).

For calls during business hours, your call will be directed to an agent near you. For calls after-hours and on weekends, your call will be directed to a Customer Care Center representative. Spanish-speaking representatives are available by calling 877-274-0543877-274-0543.

No. A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan (SFPP).

If you have questions about your policy or payment plan, please contact your agent.

Your user ID and password is created during registration. If you have already registered online, you may use the Forgot User ID and/or Forgot Password links on statefarm.com^®.

For security reasons, each statefarm.com online account can only be listed in one name and date of birth. Each named insured on the policy may register their individual online account.

If you receive this message when trying to access your policy, please contact your agent.

• Yes. Online capabilities are available to our business and trust customers. Please contact your agent to link your business or trust to your personal account.

How do I sign up to view the online capabilities?

• For online policy access, complete the registration process. Once registration is complete, you will be able to:
  • Switch between your personal, business or trust accounts
  • View a list of your policies
  • Pay a bill
  • Create a Certificate of Liability Insurance
  • Contact your agent

More capabilities are planned and will be coming soon!

Can I access my business or trust policies using the State Farm Mobile App?

• Access is only on statefarm.com^® but will be enabled on the State Farm Mobile App soon.

Once I log in, how do I view my business or trust account?

• Select "Switch accounts" to easily switch between personal and business or trust account views. This feature is located directly under the name of the account.

How do I display more than one business or trust account?

• Please contact your agent to link your additional business or trust account to your personal account.

Can an employee receive access to my business account?

• Not at this time. Please contact your agent for additional information.

You can request one by visiting statefarm.com/certificate. No login is required.

What types of certificates are available?

• Commercial Auto Policies
• Commercial Liability Umbrella Policies
• Artisan and Service Contractors Policies
• Business Owners Policies (BOP)

Additional ACORD forms and more policy types will be available in the future.

Due to technical limitations, the declaration page is not available online. Some information is available in the My Accounts tab, however this information is not proof of coverage.

To request a declaration page, please contact your agent.

You can view, print, and email a new insurance card or request a mailed ID card online.

To request an ID card, follow these steps:

1. Log in to your online account on statefarm.com.
2. Above the vehicle description, click the Auto Policy.
3. Click Request Insurance Cards.
4. Indicate how you want to receive your insurance cards and if you need cards for additional vehicles.
5. Click Submit.

To view, print, or email an ID card, follow these steps:

1. Log in to your online account on statefarm.com.
2. Select the Auto policy for the ID card.
3. On the Auto Policy Information page, click View/Print Documents.
   • The Document Center will open an "ID Card" electronic document.
   • You can view, print, or email the ID card.

If you're a new policyholder that purchased a policy online, you can download temporary insurance cards and your Auto Insurance Binder in the My Accounts page secure message mailbox or through the confirmation email sent to you. The temporary insurance card is available for 30 days after policy purchase.

Note: You can also contact your State Farm agent for a new identification card.

Yes. You may request changes to your coverages online and they will be forwarded to your agent for processing.

To request changes, follow these steps:

1. Log into your account.
2. Select the policy you want to change.
3. Click Quote/Change Coverages.
4. Select the coverages you would like to change and click Continue.
5. Review changes and click Continue to approve.
6. Enter Contact Information and click Continue.
7. Review changes and click Submit.

You can only request to add a driver online. From there, the request will be sent to your agent for processing.

To request an added driver to your account, follow these steps:

1. Log into your account.
2. Select the policy you want to change.
3. Click Add a Driver.
4. Enter the new driver information and click Continue.
5. Enter Additional Information and click Continue.
6. Enter Contact Information and click Continue.
7. Review request and click Submit.

It could take up to 24 hours for a payment made in your agent's office to reflect online. If it has been over 24 hours, please contact your agent.

Internet applications on statefarm.com are compatible with all current and some past versions of most Internet browsers, including: Google Chrome, Internet Explorer, Safari, and Mozilla Firefox.

You can contact Internet Support by phone at 888-559-1922888-559-1922. Internet Support representatives are available 24-hours a day, seven days a week.

For online policy access, complete the registration process. Once registration is complete, you'll have access to all available policies and account information within 48 hours.

Once you've registered, you'll be able to:

• View your current insurance bills
• Submit electronic payments
• View bill and payment history
• Choose email notifications of your billing statements
• Stop paper bill delivery for SFPP accounts
• And much more

Only the owner or named insured of a policy have access to that policy. Please contact your State Farm agent for questions about ownership or names on a policy or account.

Use the Digital Pay Payment Center link to access your account. Enter your statefarm.com user ID and password to login. You will be directed to your billing and payment information.

We offer an option to receive email notifications when your electronic bills are ready.

To start or stop email notices, follow these steps:

1. Login to your statefarm.com account.
2. Click Pay Insurance icon at the top of the screen or under your SFPP account or policy.
3. Click Make a Payment.
4. Click Profile & Preferences on the top navigation bar.
5. Select the Receive email notices when new bills are prepared.
6. Verify your email address and update it as needed.
7. Click Apply.

You must have your policies and SFPP accounts enabled for online access to view and pay your bills online. If you have a question regarding your policies or accounts, contact your State Farm agent.

Situations where bills are not available online include:

• Limitations on past-due payments accepted online. This varies by policy and bill type. Bills listed on the Payment Center page are eligible for online payment.
• No bills are prepared for your policy. If no bills are prepared for your policy, the following message will display on the History page below your policy number: "There is no prior bill and payment activity for this policy/account." You can register for bill email notifications on the Preference page.
• The notice type isn't available for payment through Payment Center. This includes Life Recurring Monthly accounts, some cancellation notices, and some notices that include a Renewal Coverage Offer.

We accept Electronic Funds Transfers (EFT) from your checking, money market, or savings accounts and Visa^®, MasterCard^®, American Express^®, and Discover^® cards.

Approved payment methods will be noted in Payment Methods.

Processing begins on the payment date. Generally, your account will be credited the same business day your payment is processed. Refer to the Terms and Conditions of Use for additional clarification.

Funds will be withdrawn from your bank account one business day after your payment date. In most cases, charges to your credit card will be processed the same day as your payment date.

Authorized payments will be reflected online within 24 hours. However, the "Policy Amount Due" on the Policy Information page may not reflect a payment for up to two business days.

To make a payment, you can either:

• Login to your online account, or
• Make a payment by using the key code from your latest bill

Once you have accessed your policies, follow these steps:

1. Click the Pay Insurance icon in the top right, or above the list of your insurance policies or Payment Plan, click Pay Insurance:
   • You will be directed to the Payment Center.
2. Click Make a Payment for a single bill or select Pay Multiple Bills to pay more than one bill at a time.
3. Enter the following information on the Make a Payment page:
   • Payment Amount
   • Payment Date
   • Payment Method
4. Click Continue:
   • You will be directed to the Review Payment Details.
5. Review the payment information. 
6. Click Submit Payment to submit payment:
   • A confirmation page will display.
   • If no confirmation page displays, wait 15 minutes and check your History. Confirmation numbers will display when processing is complete.

Note: If no bills are prepared for your policy, the following message will display on the Payment Center  page: "There are no bills or offers at this time." You can register for bill email notifications on the Preference page.

Most payments, regardless of how they are received, display on the History page.

For specific policy and payment questions, contact your agent.

Duplicate payments are defined as: two or more payments made on the same insurance policy or State Farm Payment Plan (SFPP) account, for the same dollar amount, and processed on the same business day.

To minimize the impact to you, State Farm handles duplicate payments as follows:

• Only one payment is processed if multiple payments are made using the same bank account and submitted within 15 minutes of each other.
• Payments are processed if different bank accounts or credit cards are used for each payment.
• Payments are processed if one or more credit cards are used. If only one credit card is used and the payments are submitted on the same calendar day, you are contacted by email and given instructions on how to receive a refund if the duplicate payment was not intended.

To change your paperless billing preferences, follow these steps:

1. Log into your online account.
2. Select Manage paperless billing under your Payment Plan.
3. Under Paperless Billing Statements select Yes email all your eligible billing statements and documents.
4. Click Save.
   • Your billing preference will be applied to your next billing statement.

Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.

You will receive two separate numbers for your policy. Your policy number represents a specific policy (such as State Farm Business Car Policy). The billing account number is used specifically for payments related to your policy(ies).

State Farm is implementing a new billing system to replace our existing billing system. This new system offers more customer options for you to receive and pay your bill. Over time, all of your policies will migrate to the new account. However, that process will take time.

State Farm is implementing a new billing system to replace our existing billing system. Your billing agreement explains the specifics of your State Farm billing account. No additional action is required on your part.

Due to federal regulation requirements regarding electronic funds transfers, we (State Farm) must receive consent before funds are withdrawn from your account.

If you pay your bill online, you have the ability to choose to pay multiple bills at one time. Another available option is to sign up for AutoPay and have your payments automatically withdrawn from a financial account or charged to the credit card of your choosing.

Yes. You can log on to your Policies and Accounts, and click "Change Agent" located on the left below your agent's photo. Most changes take effect within five to seven business days.

No. If you don't have an agent or haven't selected an agent, one will be assigned to you for all State Farm quotes, policies, and accounts.

Yes. You can have a different agent assigned to each State Farm policy and account.

A list of agents is available in the left margin of the Quote and Application page. To search additional agents, select Find a Different Agent. Once selected, a new page will launch where you can enter additional search criteria.

A specific agent may not display because they're currently not licensed and authorized to solicit or service the type of policy that you're interested in purchasing.

If you don't select an agent, one will be assigned to you for all of your State Farm policies and accounts.

The agent saved in the quote will still be the assigned agent. For saved quotes, you will not have to reselect an agent.

Yes. You can choose any State Farm agent who is licensed and authorized to service the selected product in your state.

You can change agents throughout the quoting, application, and purchasing process.

Registration is easy and takes about five minutes. Go to statefarm.com and click Register.

To get started, you need:

• At least one State Farm product
• A valid email address